Job summary
This is an exciting opportunity to join our evolving Integrated Neighbourhood Team (INT) across Bosvena and Three Harbours as a Healthcare Assistant. This Role spans our INT neighbourhood of Bodmin, Fowey, Lostwithiel and Par.
Working under the supervision of the Lead Nurse, the Healthcare Assistant will support the delivery of safe, proactive and patient-centred care across the Integrated Neighbourhood Team.
The post holder will undertake a range of delegated clinical duties including health checks, phlebotomy, ECG recording, wound care support, learning disability health checks, chaperoning, assisting with procedures, processing laboratory samples and supporting clinical stock, vaccine and equipment management.
The role will help patients access timely care and support the wider team to deliver personalised, preventative and coordinated long term conditions care across our local population.
Please note: this is not an Agenda for Change role.
Main duties of the job
Clinical care and patient support
Undertake delegated duties in accordance with agreed protocols, training and competencies
Support the delivery of health checks, including long term conditions checks, new patient checks and learning disability health checks
Undertake phlebotomy, ECG recording and physical health observations
Support wound care and ulcer care
Support immunisation programmes
Act as a chaperone and assist patients where appropriate during clinical examinations or procedures
Assist clinicians with minor surgery and other clinical procedures where required
Proactive and Integrated Neighbourhood Team working
Work alongside practice teams and wider health and care partners to support patient-centred care
Support proactive care for people with frailty and long-term conditions
Help patients access timely care, follow-up and support
Contribute to the identification of patients who may benefit from additional support, health checks, monitoring or follow-up
Promote health and wellbeing, prevention and personalised care
Clinical administration, safety and quality
Process and manage laboratory samples
Maintain accurate patient records and clinical coding
Prepare and maintain clinical environments and equipment
Sterilise, cleanse and maintain surgical equipment
Support vaccine/cold chain storage, monitoring and recording
Support clinical stock control
Clear and re-stock consulting and treatment roomsApply relevant standards and guidance
Job responsibilities
Clinical care and patient support
The post holder will undertake delegated clinical duties in accordance with agreed practice policies, protocols, training and competencies. Duties may include:
- New patient health checks
- Long terms conditions checks, Learning disability health checks, including physical health observations, weight, heart rate, blood pressure, screening bloods where appropriate, vaccination review and discussion of health and wellbeing with patients and/or carers
- Phlebotomy
- ECG recording
- Physical health observations
- Wound care and ulcer care support, where trained and competent
- Support for immunisation programmes, where trained and competent
- Chaperoning and assisting patients where appropriate during examination or treatment by another clinician
- Assisting GPs, nurses and other clinicians with minor surgery or other clinical procedures where required
- Undertaking specific clinical activities for named patients where these have been delegated, taught and assessed as competent
Proactive and Integrated Neighbourhood Team working
Work alongside GPs, nurses, care coordinators, community nursing teams and wider health and care partners to support coordinated, patient-centred care
Support proactive care for people with frailty and long-term conditions
Help patients access timely care, follow-up and appropriate support from the wider Integrated Neighbourhood Team
Contribute to the identification of patients who may benefit from additional support, health checks, monitoring or follow-up
Assist in the assessment and surveillance of patients health and wellbeing
Help raise awareness of health and wellbeing, prevention and personalised care
Assist with the collection and collation of data relating to health and wellbeing needs
Clinical administration, equipment and safety
Process and manage laboratory samples requested by GPs, nurses and other clinicians
Maintain accurate patient records and clinical coding relevant to the role
Prepare and maintain clinical environments and equipment before, during and after patient care interventions
Sterilise, cleanse and maintain surgical equipment in accordance with local policy
Support vaccine/cold chain storage, monitoring and recording
Support surgical equipment, vaccine and clinical stock re-stocking and stock rotation
Order dressings and maintain appropriate stock levels
Clear and re-stock consulting and treatment rooms as required
Other responsibilities
Apply practice, PCN and Integrated Neighbourhood Team policies, standards and guidance
Maintain confidentiality and comply with data protection requirements at all times
Use appropriate infection prevention and control procedures and maintain a safe working environment
Report risks, incidents or concerns in line with local policy
Contribute to audit, quality improvement and service development activity where appropriate
Participate in training, supervision and annual appraisal
Take responsibility for maintaining and developing own knowledge, skills and competencies
Work effectively as part of a multi-professional team
Treat patients, carers, colleagues and partners with dignity, courtesy and respect
Support equality, diversity and inclusion in all aspects of the role
About us
Our Primary Care Network spans coastal, town and rural Cornwall, including Bodmin, Fowey, Lostwithiel and Par. We are developing our Integrated Neighbourhood Team, working with general practice, social care, community partners, secondary care and voluntary sector providers to deliver high-quality, patient-centred health care across our geography.
Our focus is on providing more proactive, preventative and coordinated care for local people, including those living with frailty, long-term conditions and complex needs. The Healthcare Assistant will play an important role in supporting this work by helping patients access timely care, health checks, monitoring and follow-up as part of the wider Integrated Neighbourhood Team.
Organisational Skills
Essential criteria
Excellent communication and interpersonal skills Able to communicate effectively with patients, carers, colleagues and wider health and care professionals Able to work safely within agreed protocols, training and competencies Able to undertake phlebotomy and ECG recording competently Able to work independently within the boundaries of the role and seek support appropriately Able to manage own workload and prioritise tasks Able to maintain accurate patient records with a high level of attention to detail Able to work well as part of a multi-professional Integrated Neighbourhood Team Compassionate, flexible and patient-centred approach Commitment to promoting dignity, equality and inclusion Able to travel within the Bosvena and Three Harbours geography as required; own car and driving licence essential
Desirable criteria
Good IT skills, including use of Microsoft Office and clinical systems Understanding of proactive, preventative and personalised care Understanding of the needs of people living with frailty and long-term conditions Ability to support health promotion and wellbeing conversations with patients and carers
Experience
Essential criteria
Previous experience working as a Healthcare Assistant or in a similar clinical support role Experience of working with patients, service users or members of the public in a health, care or patient-facing role Experience of undertaking phlebotomy Experience of undertaking ECG recording Experience of working as part of a team Experience of maintaining accurate patient records Understanding of confidentiality and data protection requirements Awareness of infection prevention and control, health and safety and safeguarding responsibilities
Desirable criteria
Experience working in general practice, primary care, community services Experience using a clinical system such as EMIS Web Experience supporting patients with frailty, long-term conditions or complex needs Experience undertaking health checks, physical observations, wound care support or long-term condition monitoring
Qualifications
Essential criteria
Educated to GCSE level or equivalent, including English and Maths, or equivalent experience Phlebotomy training or assessed competency ECG recording training or assessed competency Willingness to undertake further training relevant to the role
Desirable criteria
NVQ Level 2 or 3 in Health and Social Care, Care Certificate or equivalent relevant qualification Training in physical observations, wound care support, immunisation support or long-term condition monitoring Safeguarding, infection prevention and control, basic life support or other relevant primary care training
Pay: £25,760.00-£27,476.00 per year
Application question(s):
- Access to vehicle with business usage insurance?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
