Permanent, 37 hours per week
We are seeking a customer-focused individual to join the Library Front Line Services team, which delivers a broad range of first-line library services and routine IT support face-to-face, by telephone and online.
You will be adaptable and flexible in your approach and be able to demonstrate experience of working in a busy service environment, dealing with customers and handling enquiries.
You will possess a minimum of five GCSEs at Grade 4/C or above, including English and Maths (or equivalent qualifications), together with a good working knowledge of common computer applications, including the Microsoft Office suite. You will also be able to work effectively as part of a team, possess well-developed interpersonal and communication skills, and demonstrate a commitment to excellent customer service and continuous improvement.
The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. We strive to be an accessible, inclusive employer, removing barriers for all. Find out more about our approach to Equality, Diversity and Inclusion, including our commitments and accreditations as a Disability Confident Leader, Stonewall Top 100 Employer, Athena Swan Silver Award holder and Race Equality Charter Bronze Award holder.
If you any questions about the role, please contact Christopher Beevers via email
[email protected]
If you are a current student at the University, you are welcome to apply for part-time roles of 16 hours or less per week, unless you are a part-time postgraduate student, in which case you can also apply for full time roles, subject to any visa requirements.
For more information, please download the recruitment pack.
