Job Title: Attendance & Pastoral Support Officer
Department: Sports Travel & Public Services
Reporting to: Pastoral Lead, Service Industries
Salary: Business & Teaching Support Scale 4, £20,535 – £21,350 per annum (actual salary)
Contract: Full Time, Fixed Term (Maternity Cover), Term time only (38 weeks).
Hours: 37 hours per week
Pension: NEST Pension Scheme
The Role
Join our dedicated team and make a real difference to students' educational journeys. As an Attendance and Pastoral Support Officer, you will be at the heart of student support, using attendance monitoring, early intervention and pastoral care to improve learner engagement, wellbeing and achievement. This is a rewarding opportunity for someone who is organised, compassionate and committed to helping every student succeed.
This post is offered on a fixed‑term basis to cover maternity leave. However, as a large organisation, Middlesbrough College regularly advertises a range of roles, and employees are welcome to apply for suitable opportunities that arise during their employment, which may enable them to continue their career with the College.
Key Responsibilities
- Monitor and improve student attendance and punctuality, acting as the first point of contact for attendance-related concerns and implementing strategies to increase engagement.
- Provide targeted pastoral support and interventions for learners facing wellbeing, attendance, or additional learning challenges, including one-to-one and small group support.
- Establish and maintain communication with students, parents/carers, and staff to address attendance issues, arrange review meetings, and implement support plans.
- Maintain accurate student records and produce attendance reports, ensuring interventions, outcomes, enrolments, transfers, and learner data are recorded effectively.
- Work collaboratively with teaching staff and support teams to identify students at risk, remove barriers to learning, and promote academic progress, wellbeing, and achievement.
Please see the person specification for full details – Attendance & Pastoral Support Officer
Qualifications
- Level 3 qualification in Business Administration or a relevant subject, with qualifications in Microsoft Office.
- Level 2 qualification (or equivalent) in supporting students with learning difficulties/care, or willingness to achieve this within an agreed timescale.
- GCSE Grade C/4 or above in English and Maths (or equivalent).
- Commitment to ongoing CPD and mandatory training.
- First Aid and Risk Assessment qualifications – Desirable.
Experience
- Experience providing administration support within a busy environment.
- Experience supporting young people, including those with additional needs.
- Experience managing attendance and implementing improvement strategies.
- Experience working collaboratively with a range of stakeholders, including staff, students and parents/carers.
- Experience within an educational setting – Desirable.
Skills & Knowledge
- Excellent organisational and communication skills, with the ability to build positive relationships and manage competing priorities.
- High level of IT literacy, including Microsoft Office applications (Pro-Solution and ProMonitor desirable).
- Understanding of barriers to learning and strategies to support student engagement and achievement.
- Knowledge of safeguarding principles and student welfare.
Why Join Us?
- Health & Wellbeing; free gym membership.
- Family-friendly policies: flexible hours and a supportive work environment.
- Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
- Funded CPD opportunities, regular staff development training, and paid volunteering days.
- Access to discounted hair and beauty treatments at our onsite salon.
- College benefit scheme – College Extras
- Discounted onsite car parking.
To learn more about working at Middlesbrough College, please visit our Work For Us page.
For further details and to discuss the role in more detail, please contact Lou Warren, Pastoral Lead, Service Industries on [email protected]
Are you ready to make your mark?
If you’re looking to join a team that cares about their staff wellbeing, values their personal development and works with them to have a positive impact on student experience, come to Middlesbrough College!
About Middlesbrough College
Middlesbrough College is a leading provider of education and training in the Northeast, offering A-levels, vocational courses, apprenticeships, and degree-level qualifications. With state-of-the-art facilities and a commitment to staff development, we’re proud to create opportunities for learners and colleagues alike, fostering an environment where everyone can grow, thrive, and make a real difference.
Our Vision, Mission and Values
Across our campus and community, Middlesbrough College is driven by a clear vision, mission, and values that not only shape what we do for students—but also make us a great place to work, grow, and thrive. Find out more here.
Safeguarding Our Students
Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.
All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).
Right to work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Recruitment Process
Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.
Equality & Diversity
Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.
