Service Manager – Homelessness & Supported Housing
Location: Shepton Mallet
Salary: £34,505 per annum
Hours: 37.5 hours per week
Contract: Permanent
Lead Services That Change Lives
An exciting opportunity has become available for an experienced Service Manager to lead homelessness and supported housing services in Shepton Mallet.
This role is ideal for an experienced leader from homelessness, housing, supported living, social care or community services who is passionate about delivering high-quality, person-centred support and achieving positive outcomes for vulnerable adults.
You'll lead a dedicated team, oversee day-to-day service delivery, develop strong partnerships with local agencies and commissioners, and ensure services consistently meet quality, safeguarding and contractual standards.
If you're looking for a rewarding leadership role where you can make a genuine difference every day, we'd love to hear from you.
Salary & Benefits
- Salary of £34,505 per year
- 27 days annual leave plus Bank Holidays
- Additional birthday leave
- Annual leave increases to 30 days with service
- Generous pension scheme
- Blue Light Card discounts
- Employee Assistance Programme
- Health Cash Plan
- 30% staff discount scheme
- Free professional development and monthly training
- Reflective Practice sessions with external professionals
- Genuine opportunities for career progression
- Supportive and inclusive working environment
The Role
As Service Manager, you'll provide operational leadership across homelessness and supported accommodation services, ensuring vulnerable adults receive safe, high-quality and person-centred support.
You'll lead and develop your team, monitor service performance, manage budgets and compliance, and build strong relationships with commissioners, housing providers and community partners.
This is a varied leadership role offering the opportunity to influence service development while improving outcomes for individuals experiencing homelessness and social exclusion.
Key Responsibilities
- Lead, motivate and develop a high-performing support team.
- Manage the day-to-day delivery of homelessness and supported housing services.
- Ensure compliance with safeguarding, contractual requirements, policies and quality standards.
- Monitor KPIs, service performance and continuous improvement plans.
- Manage budgets and operational resources effectively.
- Build strong relationships with Local Authorities, commissioners and partner agencies.
- Promote person-centred, trauma-informed support across all services.
- Ensure excellent standards of documentation, reporting and compliance.
- Participate in the out-of-hours on-call rota.
- Drive positive outcomes for people experiencing homelessness and multiple disadvantage.
About You
We're looking for someone who has:
- Previous management experience within:
- Homelessness Services
- Supported Housing
- Housing Support
- Social Care
- Community Support Services
- Strong leadership and people management skills.
- Experience managing operational performance, budgets and KPIs.
- Excellent knowledge of safeguarding and person-centred practice.
- Experience building partnerships with Local Authorities, commissioners and external agencies.
- Excellent communication and organisational skills.
- A commitment to trauma-informed support and improving outcomes for vulnerable adults.
- A full UK driving licence and access to your own vehicle (business insurance required).
Ideal Background
Applications are welcomed from experienced:
- Service Managers
- Supported Housing Managers
- Homelessness Managers
- Supported Living Managers
- Housing Managers
- Community Services Managers
- Registered Managers
- Operations Managers
- Team Managers
with experience leading adult support services, housing or homelessness programmes.
Why Apply?
This is an opportunity to join a respected organisation making a genuine difference to people facing homelessness and social exclusion.
You'll be trusted to lead services, develop staff, build strong community partnerships and help shape the future of high-quality support services.
If you're passionate about leadership, safeguarding and creating lasting positive change, we'd love to hear from you.
Safeguarding
The successful applicant will be required to complete an Enhanced DBS check and satisfactory employment references.
This organisation is committed to safeguarding and promoting the welfare of vulnerable adults. All staff are expected to share this commitment.
PLEASE NOTE THAT WOLF HEALTHCARE I ACTING AS AN AGENCY FOR THIS FULL TIME, PERMANENT POSITION IN SHEPTON MALLET
IND2
Job Types: Full-time, Permanent
Pay: £34,505.00 per year
Benefits:
- Company pension
- Employee discount
- Employee mentoring programme
- Store discount
Experience:
- complex needs and/or challenging behaviours: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
