Company Overview
A.L.O.B. Ltd is a leading retailer of own brand Sports Equipment & Games, trading under three specialist brands: Ram Rugby, Ram Cricket, and Uber Games. More than just products, we create experiences that unite people through sport and play.
Our Brands:
Ram Rugby (www.ramrugby.co.uk) & Ram Cricket (www.ramcricket.co.uk)
For over 25 years Ram Rugby & Ram Cricket has supplied 1,000s of clubs, schools, universities and corporates each year with a wide range of high quality rugby equipment and apparel. In recent years we have experienced significant growth direct to consumer via our website and marketplaces such as Amazon and Decathlon.
Uber Games (www.ubergames.co.uk)
Passionate about premium, handcrafted games for over 20 years, Uber Games offers garden classics like Giant Chess & Croquet alongside high-quality indoor games such as Carrom and Backgammon. High-quality, handcrafted games designed for both fun and competition.
Role Overview
A.L.O.B. Ltd is looking for an experienced, commercially focused and hands-on Head of Finance & Logistics to lead the financial and operational functions of our growing multi-channel e-commerce business.
The role has responsibility for management accounts and financial control, alongside our end-to-end operations covering stock planning, international freight, 3PL fulfilment and customer service.
The ideal candidate will be CIMA qualified with strong commercial finance experience and experience working within a high-volume e-commerce business, ideally £5m–£20m turnover.
The successful candidate will be expected to get into the detail, identify problems quickly and put simple, effective processes and controls in place.
Key Responsibilities
Finance
- Produce accurate monthly management accounts, forecasts and financial reporting, providing clear insight into business performance.
- Manage our external accountants and take ownership of VAT returns, payroll and key financial controls.
- Work closely with the Managing Director on budgets, cash flow, margins, costs and commercial decision-making.
Stock & Supply Chain
- Own stock forecasting, purchasing and replenishment across the business.
- Maintain strong stock availability, accuracy and visibility.
- Reduce excess and slow-moving stock through effective stock management.
Freight & 3PL
- Manage international freight and 3PL performance from supplier through to fulfilment.
- Ensure partners deliver against agreed costs, KPIs and SLAs.
- Resolve issues quickly and continually improve cost, efficiency and service.
Customer Service
- Lead Customer Service and maintain high service standards.
- Monitor key metrics including enquiries, response times, returns and complaints.
- Resolve escalations and address the root causes of recurring issues.
Operational Control & Improvement
- Own clear operational KPIs and reporting across all key areas.
- Identify operational issues and take ownership through to resolution.
- Continually improve processes, systems, costs and service levels.
E-commerce experience is important for this role. We are particularly interested in candidates who have worked in a high-volume, multi-channel e-commerce business with turnover in the region of £5m–£20m and understand the operational challenges that come with growth.
The successful candidate will ideally have:
· CIMA qualified with strong management accounting and commercial finance experience.
· At least 5 years’ experience in a senior Operations, Supply Chain or Logistics role.
· Strong e-commerce and direct-to-consumer experience.
· Hands-on experience of stock forecasting and inventory management.
· Experience managing the following areas
o 3PL warehouse and fulfilment operation.
o International freight, suppliers and imports.
o Couriers, delivery performance and logistics costs.
o Customer Service.
· Strong commercial and analytical skills with confidence using data and Excel.
· A track record of improving financial controls, processes, costs and business performance.
We are looking for someone who is:
· Hands-on – willing to get into the detail rather than simply manage from a distance.
· Commercial – understands that good operations must improve both customer service and profitability.
· Analytical – comfortable using data to identify problems and make decisions.
· Accountable – takes ownership of problems through to resolution.
· Tenacious – prepared to challenge suppliers, warehouses and carriers when performance is not good enough.
· Process-driven – able to introduce simple processes and controls that people actually use.
· Customer-focused – understands that the ultimate measure of Operations is whether we deliver what we promised to the customer.
Reporting To: Managing Director
Location: Office based (with occasional warehouse visits)
Hours: Full Time
Department: Operations
Salary: Competitive + Bonus (dependent upon experience)
Pay: £65,000.00-£70,000.00 per year
Ability to commute/relocate:
- Send GU23 7EF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you worked in a stock-led business where inventory and working-capital management were a significant part of your role?
- Which of the following have you had direct responsibility for or significant involvement with?
Inventory forecasting/replenishment
Working-capital management
Supply chain
International freight
3PL/warehousing/fulfilment
Ecommerce/marketplaces
Customer Service operations
- What is the approximate annual turnover of the largest business in which you've held a senior finance role?
Under £2m
£2m–£5m
£5m–£20m
£20m–£50m
£50m+
- In no more than 150 words, describe an example where you improved profitability, cash flow or working capital in a stock-led business. What was the problem, what did you change and what was the result?
Experience:
- Ecommerce: 3 years (required)
- post-qualified commercial finance: 3 years (required)
Licence/Certification:
- CIMA Professional Qualification or equivalent (required)
Work Location: Hybrid remote in Send GU23 7EF
