Location Leeds, Manchester or Birmingham
Hybrid working
The Division
The Employment and Pensions division comprises over 100 fee earners and, as the UK's leading supplier of employment law services to employers in the health and social care sectors, carries out work for more than 200 employers, including NHS organisations, polices forces and across all our other major sectors throughout the UK. The division provides legal advice and training on the full range of employment law and pensions issues, supporting clients from board level to generalist HR practitioners, and has a reputation for handling the most sensitive and high-profile employment law cases. This is a great opportunity to work for a growing team within a Top 100 law firm that prides itself on being able to offer top quality work, excellent career prospects and a healthy work life balance in a supportive working environment.
The Role and Responsibilities
The Legal PA’s principal role is to provide support to the Employment & Pensions Partners and Legal Directors in relation to client relationships and to ensure a high quality legal service to our clients. The role will support them in providing a client focused business support service and assisting them with their day to day workload. This role will support the Partners leading our service to the emergency services sector and the successful candidate will require police vetting to be able to assist with those clients.
The main duties of a Legal PA will include, but are not limited to:
Administrative
In conjunction with relevant business support departments, as appropriate:
- Working with the Partners and Legal Directors (where applicable) to lead and deliver an effective client relationship management programme (see below);
- Supporting the Partners and Legal Directors in business development activities, including arranging and coordinating meetings and events (online and in person), research, collation and preparation of materials and processing associated expenses;
- Diary, Inbox and ‘To-do List’ Management for Partners and Legal Directors;
- Supporting Partners and Legal Directors in the day to day delivery of legal services to clients, including preparation of letters and emails and management of documents;
- Where required, supporting the Partners and Legal Directors with the organisation of travel arrangements, booking and confirmation of reservations and dealing with related invoices;
- Liaising with Legal Administrators and floor support units over bundle preparation, filing, scanning, copying etc.
Communication
- Taking internal and external telephone queries, responding as appropriate and/or ensuring that all messages are passed on in a timely manner ;
- Day to day client management support for Partners and Legal Directors (where applicable), monitoring post and/or e-mails and dealing with as appropriate, ensuring that all client related correspondence is passed on to an appropriate fee-earner if the relevant person is out of the office;
- Liaising with business support departments on behalf of solicitors as required;
Client Relationship Management
- Be part of client care team for designated clients and be familiar with the full range of the division’s contacts/clients
- Entering, maintaining and updating client details and relevant information on the firm’s One Place system;
- Preparation of client reports
- Client relationship queries and general administration, including in relation to hub clients;
- Managing and arranging a programme of client care and review meetings and preparation of MI materials for them;
- Working with finance and the division’s Operations Manager to support in the management of billing and debt management;
Other Duties and Responsibilities
In addition to providing support to the Partners and Legal Directors to whom they report, other duties will include:
- Picking up telephone calls for other members of the office when they are away from their desk;
- Assisting other members of the division or office;
- Working effectively with other legal divisions and support departments as required; and
- Any other duties as reasonably requested by a person of an appropriate seniority.
Skills and Experience
Candidates should have:
- Ideally previous experience of working in a Law firm.
- Advanced knowledge of Microsoft Word, Outlook, Excel, PowerPoint, Visual Files, CRM, Winscribe and the Internet
- Strong client service skills
Excellent telephone manner and, after training, competent knowledge of telephone system
- Excellent communication, organisational and team skills
- Excellent attention to detail
- Flexible and dependable, able to take the initiative
- Able to remain calm under pressure
- The ability to work to tight deadlines on a daily basis
- Conscientious, approachable and enthusiastic
- Quickly builds respect and trust
- An ability to build a good knowledge of Capsticks, its divisions, key personnel, clients, procedures and business practices
Capsticks is an inclusive employer
At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.
We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.
