Job Advert – Booking Coordinator
Location: The Cottage, 1st Floor, The Old Vicarage, Market Street, Castle Donington, Derbyshire, DE74 2JB
Salary: From £13.00 per hour
Hours: 40 hours per week
Working Pattern: Monday – Friday, 07:30 – 16:30 (1-hour break)
About Us
Statutory Inspections, established in 2004, is one of the UK’s leading independent Thorough Examination companies. We specialise in high-quality inspections of lifting equipment, supporting both large multi-site organisations and independent businesses nationwide.
Operating under LOLER and PUWER regulations, we are committed to safety, compliance, and delivering excellent service to our customers.
The Role
We are looking for a proactive and organised Booking Coordinator to join our team.
In this role, you will be responsible for scheduling inspections, liaising with customers and engineers, and ensuring a smooth and efficient booking process. You’ll play a key part in delivering a high level of customer service while managing a busy and varied workload.
Key Responsibilities
- Contact customers via phone and email to arrange equipment inspections
- Handle incoming calls from engineers and customers, resolving queries
- Provide updates to customers on booking status
- Ensure engineer worksheets are accurate and complete before processing
- Work closely with the Bookings & Logistics Supervisor to meet business needs
- Identify and escalate any issues or areas for improvement
- Maintain accurate records and manage scheduling systems
About You
Essential:
- Strong IT skills, including Microsoft Office
- Excellent communication skills (phone and email)
- High attention to detail and strong problem-solving ability
- Ability to work under pressure and manage multiple tasks
- Customer-focused approach
Desirable:
- Previous experience in a bookings or scheduling role
- 3+ years’ experience in customer service
- Knowledge of the lifting equipment or engineering industry
What We Offer
- Competitive hourly rate (from £13.00 per hour)
- Full-time, permanent role
- Stable Monday–Friday working hours (no weekends)
- Opportunity to join a growing, well-established business
How to Apply
Please submit your CV via Indeed or apply directly.
Pay: £13.00 per hour
Application question(s):
- Do you have the RTW in the UK?
- Do you require a visa? If so, please specify what type of visa you hold.
- Do you have experience using Microsoft Office (Word, Excel, Outlook)?
- Do you have experience working in a customer service or administrative role? (Must)
- Are you comfortable handling both inbound and outbound calls with customers? (Must)
- Are you able to work full-time, Monday to Friday 07:30 – 16:30?
- Are you able to commute to the role location? (Please specify if you have a drivers license)
- Do you have previous experience in a booking or scheduling role? (Nice to Have)
- Do you have experience working in an engineering, logistics, or similar environment? (Nice to have)
- Do you have 3 or more years of customer service experience?
- What motivated you to apply for this position and what makes you a good fit?
Work Location: In person
