Fudges Cycles Store Manager
About Fudges Cycles
Fudges Cycles is a family-run and independently owned business, dedicated to supporting the cycling community. Our stores specialise in a wide variety of bicycles, ensuring we cater to all types of riders, from beginners to enthusiasts. Alongside our bicycles, we provide an extensive range of parts and accessories, meeting the diverse requirements of our customers.
With three locations in Chiswick, Shepherds Bush, and Addlestone, we are well positioned to understand and respond to the unique needs of our customers in each area. Our presence across multiple sites enables us to have increased buying power compared to a single independent store, allowing us to offer a broader selection and better value.
Despite our growth, we remain small enough to listen closely to feedback from our team members. This agility allows us to adapt quickly and pivot our approach as needed. We value the insights of our staff and strive to maintain a responsive and flexible business, ensuring we continue to deliver excellent service to our community.
Our Approach
At Fudges Cycles, our philosophy centres on a combination of traditional retail values and prompt, efficient service. We are committed to providing exceptional customer care, support, and advice, always aiming to adapt to the demands of today's fast-evolving retail landscape.
This approach is embedded throughout every aspect of our business, from our shop floor to our workshop. We view the workshop as the heart of Fudges Cycles, striving for the highest standards in workmanship and ensuring fast turnaround times. Our team maintains a positive, can-do attitude, effectively meeting the needs of the increasingly diverse range of bicycles seen on London's roads today.
What We Are Looking For
We are seeking an experienced Manager to join our team at our Shepherds Bush location. This store is known for its lively and dynamic atmosphere, catering to a broad and varied customer base. The role offers the opportunity to address a range of exciting needs and challenges. The successful candidate will adopt a people-first approach, understanding that effective communication with both customers and colleagues is fundamental to achieving success in retail and sales. By focusing on these interpersonal connections, we believe that outstanding results will naturally follow.
Key Responsibilities
· Oversee the booking in of repairs and manage workshop time efficiently to ensure smooth operations.
· Maintain all in-store displays and ensure point-of-sale (POS) presentation meets company standards.
· Handle the purchasing and pricing of used bicycles and manage their progress through the workshop process.
· Take responsibility for managing orders for stock, including processing special orders for bikes and accessories.
· Act as a key holder, demonstrating trust and responsibility for store security.
· Carry out cashing up duties at the end of the day.
· Monitor and track sales targets to ensure store performance remains strong.
Essential Skills
· Demonstrate patience when dealing with both customers and team members.
· Exhibit strong attention to detail across all aspects of the role.
· Possess excellent communication skills, essential for effective team and customer interactions.
· Show proficiency in using POS systems for sales and stock management.
· Be able to provide constructive feedback to support team development.
· Display a willingness to put forward new ideas to improve store performance and processes.
· Maintain good morale and help foster a positive workplace culture.
· Show flexibility in supporting the team by covering holidays and sickness when required.
· Be target-driven and motivated to achieve agreed store goals.
The Details and Salary
The role is structured around a five-day working week, providing employees with the advantage of having one day off during the week and one day off at the weekend. This arrangement is designed to support a healthy work-life balance, allowing team members to effectively manage their professional and personal commitments.
Employees are entitled to an annual leave allowance of 28 days, which includes bank holidays. This generous holiday provision ensures that staff have sufficient time to rest and recharge throughout the year, contributing to overall wellbeing and job satisfaction.
The position offers a competitive annual salary of £35,000. In addition to this base salary, there is a target-driven incentive structure in place, which enables employees to earn up to £50,000 per year. This rewards those who are motivated and able to achieve or exceed the agreed store goals.
Further benefits include access to the company cycle scheme, encouraging sustainable and healthy travel options. Staff are also eligible to purchase goods at trade plus VAT prices, offering valuable savings on store merchandise.
We are seeking a successful candidate who is available to commence employment within the next eight weeks.
Pay: £35,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Pay rise
- Sick pay
- Store discount
Work Location: In person
