At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.
About the Team & Avon Pension Fund
The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 130,000 members across more than 450 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk.
Member Services Team
Join our friendly and supportive Member Services Team and help deliver an excellent service to pension scheme members at key moments in their lives.
About the Role
As a member of the team, you'll play a vital role in supporting pension scheme members by:
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Processing a range of pension calculations, including retirements, transfers and benefit estimates.
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Ensuring pension benefits are paid accurately and on time.
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Providing clear, accurate and helpful information to members about their pension benefits.
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Working closely with colleagues across the Pensions Service to deliver an outstanding customer experience.
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Contributing to the smooth and efficient delivery of a trusted and valued public service.
About You
We're looking for organised, customer-focused individuals with strong communication and interpersonal skills who have an ability to interpret and explain complex information to a wide audience. Being able to undertake data analysis with high accuracy and attention to detail is essential, as well as having strong IT skills and being highly numerate.
As part of our collaborative pensions team, you'll have the opportunity to develop specialist knowledge while managing a varied and rewarding workload and help us to think of ways in which change may impact others positively. Proven experience in pensions or financial background is desirable.
Training and Development
No matter where you are in your career journey, we'll support your success. We provide comprehensive training from day one, alongside ongoing coaching and development. You'll also gain valuable insight into the wider Pensions Service, helping you build your knowledge and explore future career opportunities.
Why join us?
This is an excellent opportunity to build a rewarding career in pensions administration, develop specialist skills, and be part of a team that makes a genuine difference to the lives of thousands of members every day.
If you're motivated, organised and passionate about delivering excellent customer service, we'd love to hear from you.
If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Blandine Vigliucci, Member Services Team Leader (01225) 395 198 or email [email protected] or Poppy Robbins, Member Services Team Leader 01225 395 527 or email [email protected]
Interview date: 16/09/2026
No Agencies Please.
Please note: that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.
- Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.
