vServices Ltd is looking for a Professional Services Manager who can manage, expand and report with following responsibilities
Education – Bachelor’s Degree in IT, Computer Science, or equivalent. A Business degree in addition would be an advantageous.
Experience – 4 -5 years with a proven managerial/technical experience of deployment, services and production support operations. Experience with a payments processor / provider would be considered a plus. Exposure to competitive, fast paced, project environment, especially on web application and e-commerce platform, with business level interaction, from project conception to delivery
Key Responsibilities
Manage end-to-end relationship with Clients and Vendors during planning, implementation, launch, and developmental phase of the business.
Plan and Lead large scale platform integrations, testing and certifications (Web Services, API etc.).
Work with cross-functional teams to ensure smooth and timely completion of product enhancements, projects and client implementations.
Actively monitor and review project progress and report challenges and risks to relevant stakeholders for timely decision or intervention.
Coordinate with account managers and senior management in corporate office to discuss day to day operations and other business contingencies etc.
Responsible for new product implementations and post shipment verifications on clients’ instances. Evaluate and Monitor weekly deployments at production and submit observation reports to relevant stakeholders.
Provide platform demonstrations to prospects and trainings to existing clients.
Support Sales and Business Development teams during RFP & RFI and due diligence.
Transform clients’ business needs into technical requirements and participate in database design meetings.
Manage the day-to-day operations of the Technical Services teams, providing coaching, support, and regular feedback.
Develop, nurture high performance culture with emphasis on speed, quality, and professional excellence.
Ensure adherence to compliance and information security within professional services.
Build, develop, motivate and engage team members to fulfill growing expectations of stakeholders.
Develop reports that enhance visibility and facilitate stakeholders to take informed decisions.
Establish practices that continuously enhance customer satisfaction and overall customer experience.
Set team goals in line with business objectives.
Work with project managers, client care managers, and other departments to ensure that client needs, service level agreements, and deadlines are met.
Regularly evaluate professional services to identify opportunities for improvement in systems, processes and people.
Work with HR on staffing, performance and salary reviews, compliance etc.
Perform any other contingent activities
Competencies
Excellent oral and written communication skills.
Strong analytical mind with business acumen
Ability to translate highly technical explanations to a non-technical audience and vice versa.
Ability to build detailed processes, procedures and measurability standards.
Agility, flexibility and adaptability.
Ability to perform under stress and deal with extreme challenges.
Quality conscious and detail oriented.
Strong team building, leadership and coaching abilities.
Knowledge of card schemes, compliance and other payments processes.
