Job Title: Duty Officer
Salary: C1 £28,598 - £31,022 per annum (pro rata for part-time posts where applicable)
Hours: Various hours available
Contract: Various contracts available
Location: Active Leeds Leisure Centres, Leeds
If you're passionate about helping people lead active, healthy lives and enjoy working in a fast-paced environment, we'd love to hear from you. Our Duty Officers play a vital role in ensuring our leisure centres are safe, welcoming and efficiently managed, delivering excellent experiences for customers every day.
As a Duty Officer you'll thrive on leading teams, delivering excellent customer service and ensuring leisure facilities operate safely and effectively.
It's not about simply supervising a building – it's about creating positive experiences for customers, supporting colleagues and helping more people become active across Leeds.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Duty Officer, you will bring to the role:
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A current NPLQ qualification.
- The ability to communicate effectively with customers, colleagues and stakeholders at all levels.
- Experience of delivering excellent customer service and working with members of the public.
- Strong organisational skills with the ability to prioritise workloads and respond to challenging situations.
- Knowledge of health and safety requirements within a leisure environment and confidence using computer systems and administrative processes.
About the role
As our next Duty Officer you'll be responsible for supporting the day-to-day operation of a busy leisure centre, ensuring customers receive an excellent service while maintaining the highest standards of safety and cleanliness..
You'll lead and support centre-based staff, help coordinate activities and programmes, oversee facility operations and contribute to the safe and efficient running of the centre.
The role is integral to our Active Leeds team, which is committed to increasing participation in sport and physical activity across the city. You'll work alongside dedicated colleagues who are passionate about supporting healthier, more active communities and delivering quality leisure services for Leeds residents.
What we offer you
We take pride in offering the best employee experience, with benefits including:
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a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidance for further advice on completing your application.
DBS
A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.
Job Description
Job purpose
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To assist with the day-to-day management, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas.
- To contribute to increasing and sustaining active participation across the City
Responsibilities
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To be responsible for all members of staff under their control, including maintaining appropriate staffing levels, high standards of service and customer care.
- Responsibility for the maintenance of high standards of cleanliness and presentation, both in respect of the facilities, themselves and the staff.
- Ensure that all heating, lighting, ventilation, plant and other services are operating to the required standards, reporting any defects to the appropriate person / service.
- Liaise effectively with customers and stakeholders to ensure a positive customer experience.
- To assist in the administrative duties relating to the operation of the facility, including the correct recording of all income, sales, attendance and associated records.
- To ensure correct & safe set up and dismantling of equipment.
- To undertake miscellaneous duties including reception work, life guarding, cleaning, coaching and instruction as and when required.
- To support training programmes in conjunction with colleagues & Managers.
- To assist with the correct and efficient operation of all licensed bar, catering & hospitality activities where appropriate.
- To support the Leisure Centre Manager with all aspects of Health & Safety.
- To act as a key holder and be available for emergency call-out as necessary.
- To effectively manage appropriate budgets in accordance with Leeds City Council’s Financial Regulations.
- To undertake any other duties which may be assigned from time to time and that are commensurate with the grade of the post.
- To undertake the accountabilities of the post in accordance with council policies including the Safeguarding of Young People and Vulnerable Adults, Equality and Diversity and Health & Safety policies.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications
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ISRM National Pool Plant Operators certificate or equivalent
- Current NPLQ
Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.
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Ability to communicate effectively in both written and verbal form, with a wide range of people individually, in groups and at all appropriate levels
- Able to prioritise the work of staff and develop and manage their work programmes
- Able to deal with difficult situations
- Ability to contribute positively to a team
- Able to work to accounting and financial procedures
- Able to interpret management information
- Ability to work accurately with numbers
- Able to demonstrate good organisational skills
- Ability to set and implement high standards of customer service
- Ability to use computer systems
- Knowledge of accounting procedures within a leisure centre
- Knowledge of health and safety issues in a leisure centre
- Experience of dealing with the general public
Essential behavioural and other characteristics
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Understand and embrace Leeds City Council values and behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
- Able to understand and observe Leeds City Council policies and procedures
- Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters
Desirable requirements Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.
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Knowledge of quality assurance systems and their application to a leisure environment
- ISRM / ILAM certificate or N.V.Q. equivalent
- Knowledge of Hospitality
- Knowledge of the management of staff training
- Institute of Safety and Health (I.O.S.H.) Managing Safely or equivalent
- National Licensee certificate where required
- Experience of leisure facility management
- Experience of managing staff
- Experience of working within a Quality Assurance system
- Experience of managing events
