Job description:
Caremark Glasgow West is looking for an enthusiastic, caring and experienced professional to join our team as a Part-Time/Full-Time Hybrid Field Care Supervisor.
This is a permanent position, working flexibly across the week with some weekend working required. Flexibility is essential as the role may occasionally involve earlier starts, later finishes or weekend visits.
About the role
This is a varied and rewarding role that combines hands on caring work, office-based work and time out in the community. As a Field Care Supervisor, you’ll play an important role in making sure our clients receive consistently high-quality, person-centred care, while also supporting and developing our Care & Support Workers.
You’ll have a genuine opportunity to make a difference — not only to the people we support, but also to the carers who provide that support every day.
Principal responsibilities
- To carry out Individual Needs Assessments for new and potential customers.
- To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
- To carry out introductory visits every time a Care Assistant visits a customer for the first time.
- To ensure all customer visits are always covered.
- To be on-call in case of emergency.
- To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care Assistants and the writing of Care & Support Agreements.
- To identify suitable Care Assistants to cover for any absences, this may be due to sickness or holiday.
- To allocate suitable alternative Care Assistants when an existing Care Assistant notifies that they are unable to attend a call.
- To facilitate the practical induction of all new Care Assistants.
- To provide and facilitate in-field training as and when appropriate.
- To identify any additional training needs of Care Assistants and report accordingly.
- To conduct customer reviews and respond to Individual Review Forms completed by Care Assistants as soon as possible.
- To urgently report any changes in a Care Assistant’s or customer’s schedule to the Care Coordinator.
- To monitor, supervise and mentor all Care Assistants in the field.
- To provide support to all Care Assistants in the field.
- To monitor all customers for service and Care Assistant satisfaction.
- To ensure accuracy and completeness of all documentation held in customers’ homes.
- To encourage and identify opportunities for Care Assistants continuing professional development.
- To ensure that all written reports and administration is up to date.
- To maintain close liaison with both the Care Manager and Care Coordinator.
- To Provide person‑centred care to clients
- To Support complex clients with consistency and professionalism
- To Maintain accurate records and communication
- To Act as a role model for new and existing care staff
No two days are the same. One day you might be visiting a client and completing a care observation; the next you could be supporting a carer to deliver care, carrying out an assessment, reviewing care documentation or helping the office team resolve a care-related issue.
Who we’re looking for
This role would suit an experienced care professional who is ready to develop their leadership and supervisory skills, while remaining closely involved in the delivery of care.
You don’t need to have experience of every aspect of the role. We’re much more interested in finding someone who has:
- A genuine passion for providing excellent care
- Good communication and interpersonal skills
- Strong organisational skills and attention to detail
- Good judgement and the confidence to deal with challenges
- A reliable, positive and professional approach
- The ability to work independently as well as part of a team
- A willingness to learn and develop
We will provide the support and training you need to develop into the role.
Working with our team
You’ll work closely with and report to our Registered Care Manager
This is an excellent opportunity for someone who wants to take the next step in their care career and have a real influence on the quality of care delivered to clients and the support provided to our care team.
Essential requirements
Due to the nature of the role, you must have:
- A full driving licence
- Access to your own car or motorbike
- Flexibility to work across different times of the day and occasional weekends
Please note: We do not provide sponsorship for this position. If you require sponsorship to work in the UK, please do not apply.
Principal responsibilities
- Support and manage a team of Care & Support Workers
- Participation in the on-call rota is required. On-call is shared across the management team and attracts an additional payment. (used for emergencies outside of office working time)
- To maintain close liaison with both the Care Manager and office staff
- To complete new assessments and attend first calls with clients.
- To ensure paperwork is up to date and compliant as per the Caremark policies.
- Act as a link between the client and the office
- Oversee care quality control.
- Monitor and supervise care service.
- Some weekend working, late evening and early morning working may be required as the business needs.
- To provide supervisions for Care Assistants, identifying training or support needs.
- To ensure clients are happy and satisfied with their care.
- To provide training and inductions for Care Assistants
· ·To identify and appropriately report safeguarding concerns, changes in clients’ needs, incidents and risks.
- To use professional judgement and escalate concerns appropriately to the Care Manager.
What we look for
We’re looking for someone who is an excellent communicator, highly motivated, and well-organised, with strong leadership skills and a genuine passion for delivering high-quality, efficient care.
You’ll be someone who is confident enough to challenge poor practice, but compassionate enough to understand why people sometimes need additional support. You’ll be able to have difficult conversations when necessary while maintaining positive working relationships.
To succeed in this role, you’ll be ready to take the next step in your career and have the right foundation and experience in care, full support and training will be given.
If you’re committed to making a difference and ready to lead by example, we encourage you to apply.
Ideal attributes:
- Self-motivated, well-organised & reliable
- Committed to maintaining our high standards of care.
- Good communicator/ social skills
- Computer literate, good writing skills.
- You must be able to manage your own diary and be ensure office staff are kept up to date with it.
- Able to manage staff sensitively but whilst ensuring our high standard of care is maintained.
- Clean driving licence with use of car or motorbike – A full UK driving licence and access to your own reliable vehicle is essential, as the role involves regular travel between clients and our office in Glasgow
- Ability to work as part of a team.
What we offer:
- Supportive team environment and regular supervision
- Further training where required & opportunity for further study
- There is scope for the successful candidate to develop their responsibilities and progress within the management structure as the business continues to grow.
- Good pay and the opportunity to gain bonuses and an increase in wage
- A mobile phone for staff to call during your working time.
- Generous mileage allowance
- Blue light card – discounts
- 28 days annual leave (inc. bank holidays)
- Free parking at our office
- Supportive management, team meetings, social events
Why join us?
We are a growing, independent Caremark office with an experienced management team who genuinely care about the quality of service we provide. We value our staff, invest in training and development, and want our supervisors to have a real voice in how we deliver care and you’ll be joining an experienced and supportive team where your ideas and experience are valued.
This is a varied and rewarding role where no two days are the same. As a Field Care Supervisor, you’ll have the opportunity to make a real difference to the quality of care our clients receive, while also supporting, mentoring and developing our Care Workers. You’ll be trusted to use your experience and professional judgement, with support from the wider management team whenever you need it.
We are committed to investing in our staff and providing opportunities for further training and career development.
If you are looking for a role where you can develop your leadership skills, remain closely involved with clients and care delivery, and be part of a team that genuinely cares about the service it provides, rather than being another name on a rota, we would love to hear from you.
Hours :
This is a 25-hour per week position, with hours to be worked flexibly in agreement with management. Flexibility is essential, the role also includes some early mornings, late finishes, and weekend working, depending on the needs of the business.
You’ll be expected to work alternate Christmas and New Year periods each year.
To support team communication and service continuity, you’ll be extended to attend staff meetings.
Outside of those times, Field Care Supervisors are expected to spend time every week out in the field delivering directly or supporting care delivery, with remaining time in the office to complete essential administrative tasks.
For more information contact [email protected]
Pay: £14.50 per hour
Benefits:
- Company pension
- Referral programme
Work Location: In person
Skills & Experience Required
- Minimum 1 year experience in care
- Medication competency (or willingness to train)
- Strong communication skills
- Ability to work independently and as part of a team
- Confidence with clients, families, and new carers
- Good organisational skills
- Commitment to high‑quality care
- Full UK driving licence and access to a vehicle
Caremark is a trusted home care provider with many years of experience supporting people in local communities. At Caremark Glasgow West, we provide care that helps people stay safe, comfortable, and independent at home.
Our customers may come to us through local authorities, NHS contracts, or private care arrangements. However care begins, our aim is always the same: to improve lives through kind, professional, and person-centred support.
We are proud to be an equal opportunities employer. We welcome people from different backgrounds and are committed to building a diverse and inclusive team.
Start a career where your care, time, and kindness can make a real difference. Apply today to become a hybrid field care supervisor in Glasgow with Caremark Glasgow West.
