Overall Objectives
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To manage a team that provides administration support to the General Manager and a friendly, professional front of house service for customers and visitors to Westward Care Ltd Head Office.
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To contribute to an ambience within the setting that is appropriate to the customer profile and in line with the vision and values of Westward Care Ltd.
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To work independently and autonomously whilst building excellent relationships with the General Manager, colleagues, customers and suppliers.
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To lead by example in the delivery of care that promotes respect, dignity, independence and choice for every customer.
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To ensure all information and reports are completed accurately and to the required standard and are forwarded to Head Office within the agreed timescales.
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To be responsible for the administration of the workforce recruitment and selection in liaison with department heads including the identification of vacancies, advertising the vacancies, initial short listing of applicants and administration and logistics of the interview stage.
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To be accountable for all monies held within the Administration office.
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To proactively identify and agree opportunities to improve the services offered to meet the changing needs of new and existing customers thereby maximising customer satisfaction
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To contribute to the success of events and marketing activities by helping with administration and logistics to promote the events on the day.
About The Role
MAIN DUTIES
Delivering the Vision
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To manage all aspects of the front of house operation for Westward Care Ltd to ensure a consistent experience for all customers and visitors at all times.
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To ensure that visitors are greeted and made to feel welcome on arrival
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To ensure that face to face and telephone enquiries are dealt with in an efficient, friendly and professional manner.
- To lead by example to ensure that all customers and employees are treated with equality, dignity and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.
Quality Management
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To instil a sense of pride in every member of the team for the job they do and the organisation they work for.
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To proactively manage relationships with approved suppliers to ensure good value, reliability and consistent quality.
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To ensure compliance with the relevant organisational, legal and financial procedures and policies in order to protect customers and employees and minimise risk and financial loss.
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To ensure all computer data and paperwork is completed accurately and to the required standard within agreed timeframes.
Setting Standards
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To contribute to a set of high standards for the administration team in agreement with the General Manager.
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To put in place systems and procedures to ensure that the front of house and administration activities consistently meet the standards agreed.
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To ensure the standards are implemented and reinforced through the adequate training of teams and individuals at all stages of the employee lifecycle.
Managing the Team
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To ensure effective implementation of the Westward Care Performance Management Policy.
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To have a full, stable and competent workforce to deliver the services at all times.
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To lead in a way that inspires and empowers individuals to be the best they can.
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To manage the succession plan for the administration team to ensure all employees reach their full potential.
Communication
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To provide relevant and timely information and feedback on workforce levels and administrative activities to the General Manager at agreed intervals and in an agreed format.
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To establish effective communication on all aspects of administration and recruitment and selection with all Westward care employees by participating in departmental and team meetings.
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To create an environment that encourages and values feedback on front of house, administration and recruitment and selection from all employees, customers and visitors to Westward Care.
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To adopt various methods of communication to meet customer needs and build positive relationships.
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To maintain confidentiality as appropriate.
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To participate in team meetings and individual meetings with Line Manager as required.
Customer Service
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To create an outstanding first impression for customers and visitors to Westward Care.
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To create an ethos that anticipates customer needs and puts the customer first that is understood and adopted by all team members.
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To promote an understanding that internal customers are to be treated with the same respect and understanding as external customers.
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To be proactive in getting customer feedback on front of house and administration, identifying changes if required and to present a case for change to the General Manager.
Profitability and Growth
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To be responsible for budgeting and managing resources to deliver the administration and front of house services.
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To communicate relevant targets and budgets to the team in a manner that empowers them to contribute to success
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To agree, plan and resource the future needs of the business.
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To have excellent knowledge of Westward Cares services and facilities and to promote these at every opportunity.
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To manage purchasing effectively to ensure availability without excessive stock and report any concerns to the General Manager.
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To be proactive in reviewing suppliers and ensuring value for money and report findings to the General Manager.
ADDITIONAL INFORMATION: :
- The post holder will be expected to work when required to cover for sickness and holidays.
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The service operates 24 hours per day, seven day per week and flexibility is essential to meet the needs of the service.
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This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the home and organisation – in consultation with the post holder.
Required Criteria
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previous experience in an administrative or office support role
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Experience using Microsoft Office (Word, Excel, Outlook) and other computerised systems.
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Experience maintaining accurate records and handling confidential information.
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Experience dealing with members of the public and providing excellent customer service.
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Basic understanding of the health and social care sector (or willingness to learn).
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Excellent verbal and written communication skills.
Desired Criteria
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Good numerical skills for invoicing, petty cash, or basic financial administration.
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Awareness of safeguarding principles.
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Relevant administration or business qualification
Skills Needed
About The Company
Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.
Company Culture
Trust - Trust is built through consistent actions, honest care, and mutual respect. Across our services, delivering care with integrity will develop meaningful connections and empower us to act with confidence, knowing we’re all accountable for each other’s well-being. Without trust, we are just providing a service. With trust, it’s a relationship that transforms lives.
Kindness - Each day we will lead with small, simple acts—a smile, a kind word, a supportive action —that make a big impact. Kindness builds trust, comfort, and belonging. It creates an atmosphere where everyone feels valued, seen and cared for. We believe every interaction is an opportunity to turn ordinary moments into extraordinary ones, filling our communities with love, warmth, and genuine care.
Respect - Respect goes beyond polite gestures. It’s about treating everyone with fairness and dignity. It’s about truly appreciating the humanity in everyone we connect with and celebrating individuality. By embracing diversity and supporting choices we will deliver compassionate care and create a community where everyone feels safe, supported, and valued.
Teamwork - We know we are stronger when united as a team to provide exceptional care and every contribution is important, no matter how big or small. By sharing responsibilities, solving challenges, and celebrating collective achievements we will foster a sense of community where everyone has a voice and a place. This will ensure that every task is tackled with care, efficiency, and an unwavering commitment to quality.
Company Benefits
Employee development programs, Free parking, Referral bonus, Employee of the Month
Salary
£14.50 per hour
