Overview
Globestock Safety design, manufacture, and supply a wide range of high-quality safety solutions for use in confined space access, fall arrest and load arrest applications.
We are seeking a Sales Support Apprentice to join our busy sales team. The team you’ll be joining is friendly, relaxed and has a reputation for providing excellent customer service.
This is a great opportunity for an individual who is looking to enroll, or already enrolled on a relevant Level 2 apprenenticeship (eg. Customer Services).
Responsibilities
- Answering and directing calls from customers, suppliers and other external contacts.
- Monitoring and processing enquiries, quotes, and orders from existing and prospective customers.
- Co-ordinating collection of goods from suppliers, and delivery to customers nationally and internationally.
- Responding to customer queries professionally and promptly.
- Capturing and recording all customer interactions within the Globestock Safety CRM system.
- Liaising with production to obtain lead times for quotes and orders, when required.
- Updating customers on order progress and effectively communicating any issues that may arise.
- Any other administrative tasks as and when required.
Skills
- A confident and effective communicator with excellent interpersonal skills.
- Comfortable making and receiving telephone calls to communicate clearly with customers.
- Strong organisational and time management skills.
- A team player who is also able to work independently.
- IT literate (e.g. Microsoft Office), and an ability to learn new IT systems.
- Focused on building positive relationships with new and existing customers by providing excellent customer service.
Qualifications / Experience
- GCSE or equivalent Maths and English (Grade 4 or C and above) essential.
- Any experience in a customer facing role would be advantageous, but not essential.
Job Types: Full-time, Permanent
Pay: £16,640.00-£26,500.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
Ability to commute/relocate:
- Oswestry SY10 8GA: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Oswestry SY10 8GA (preferred)
Work Location: In person
