About the Role
We are seeking a highly organized, detail-oriented, and self-motivated Lettings Administrator / Negotiator to join our team on a part-time basis. This is a varied, hybrid role where no two days are the same. You will be the glue that holds our lettings process together—balancing desk-based compliance and CRM management with face-to-face property viewings and HMO turnarounds.
If you thrive on following processes, love a tidy CRM, and enjoy building great relationships with landlords and tenants, we want to hear from you.
Key Responsibilities
Your time will be split between essential administrative compliance and active, client-facing property management duties:
- Viewings & Check-ins: Conducting property viewings with applicants and managing the check-in/check-out processes, specifically for our HMO rooms in the Southampton area.
- Application Processing: Managing the end-to-end move-in process, including processing applications, coordinating referencing, and issuing tenancies.
- Compliance & Admin: Ensuring all compliance documents (gas safety, EICRs, EPCs, right-to-rent checks) are complete, accurate, and up-to-date before move-in.
- Data & Pipeline Management: Maintaining meticulous records on our CRM to ensure no tasks or leads slip through the cracks.
- Communication: Acting as a friendly, professional first point of contact for landlords, tenants, and applicants via phone, email, and in person.
What We Are Looking For (Key Criteria)
- Experience: A minimum of 2 years of experience within the UK residential lettings industry is essential.
- Tech-Savvy: Ideally, you have direct, hands-on experience using Street.co.uk and Goodlord (or highly translatable experience with similar modern prop-tech platforms).
- Process-Driven: Highly organized by nature. You naturally follow systems, keep flawless records, and don't let tasks fall by the wayside.
- Detail-Oriented: An eye for spotting missing information, verifying compliance documents, and keeping accurate data.
- Communication Skills: An excellent, natural communicator who is equally comfortable negotiating a deal over the phone as they are welcoming a new tenant to an HMO room.
- Autonomy: Self-motivated and capable of managing your own workload independently without needing constant supervision.
- Driving Licence: A full UK driving licence and access to your own vehicle (essential for viewings and property visits around Southampton).
What We Offer
- Competitive hourly rate (£15.00/hr).
- Flexible part-time hours to suit your lifestyle (combination of half and full days).
- HMRC-approved mileage allowance (55p per mile) for business travel.
- A supportive, independent working environment where your organizational skills will be truly valued.
Pay: £15.00 per hour
Work Location: Hybrid remote in Southampton (Hampshire)
