About SugarAI UK Limited
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
At SugarAI, we’re redefining how businesses build meaningful customer relationships—and that starts with both exceptional talent and a strong employee experience. This role sits at the intersection of HR partnership and talent acquisition, playing a critical role in shaping how we attract, hire, and support our people in the UK and across the region.
You’ll be the primary HR presence in the UK and a key driver of full-cycle recruiting, acting as a trusted partner to employees, managers, and leadership. This is a hands-on, high-impact role where you’ll balance operational excellence with genuine relationship-building.
Our UK team is at an important moment, with the opportunity to strengthen engagement, rebuild trust, and elevate both hiring and employee experience. Success in this role requires someone who combines strong HR expertise, recruiting capability, and the ability to influence and connect with people at all levels.
This role is based in our Solihull office with a hybrid schedule (2 days onsite).
HR Partnership & Employee Experience
Build strong, credible relationships across our Solihull office by being a visible, approachable, and trusted presence
Lead employee relations cases (performance, conduct, absence, grievance) with sound judgment and confidence
Own full-cycle recruiting across key functions (Engineering, Product Management, Sales, Marketing, and more), from intake through offer
Stakeholder Partnership & Advisory
Compensation determined based on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
- Private medical and dental insurance
- Health &Wellness Reimbursement Program
- Educational Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)
- We are a merit-based company with many opportunities to learn, excel and grow your career!
#LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
