Job Summary
We are seeking a dynamic and friendly Receptionist to be the welcoming face of Energy Concerns Ltd. In this vital role, you'll be the first point of contact for homeowners looking to transition to solar, air conditioning, battery storage, and EV chargers — handling enquiries, booking in appointments, and keeping track of customers and quotes through the process. Your positive attitude and organisational skills will help create a professional, reassuring experience for every customer who gets in touch. Sales experience would be a strong advantage.
Responsibilities
- Handle all inbound calls, speaking with customers about their enquiries
- Help homeowners understand our solar, air con, battery storage, and EV charger services
- Book customers in for consultations and manage the diary
- Manage day-to-day operations and keep everything organised
- Manage customer pipelines, keeping track of enquiries and quotes from first contact through to completion
- Sort admin and paperwork, maintaining organised records of correspondence and customer details
- Perform data entry accurately using Microsoft Office, Google Workspace, and QuickBooks as needed
- Ensure every customer feels looked after and leaves happy
- Assist with basic bookkeeping duties and keep databases accurate and up to date
Skills
- Proven office experience with strong organisational skills and attention to detail
- Sales experience highly desirable
- Proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace (Gmail, Drive), and QuickBooks
- Excellent phone etiquette and clear, professional communication
- Strong typing skills for efficient data entry and document preparation
- Previous administrative experience with clerical tasks and data management
- Ability to multitask in a fast-paced environment while maintaining a positive attitude
- Comfortable operating office equipment such as printers, scanners, and phones
To apply: Send your CV to [email protected]
Pay: £25,420.00-£30,228.32 per year
Benefits:
Work Location: Hybrid remote in Enderby LE19 1SY
