Workshop Controller
Alperton, HA0
Up to £45,000 basic + bonus
45 hours per week – Full Time, Permanent
Our client is a growing and forward‑thinking automotive business, delivering an ever‑expanding range of services across electric vehicles, fleet, and mobile servicing. With a strong focus on customer experience and innovation, they are now looking for an experienced Workshop Controller to join their team in Alperton, HA0.
The Role
Reporting to the Aftersales Manager, you will take responsibility for the day‑to‑day control of the workshop, ensuring work is allocated efficiently, productivity targets are met, and high standards of quality and customer satisfaction are consistently achieved.
You will play a key role in leading, motivating, and supporting the technical team, while ensuring smooth workflow and clear communication between departments.
Key Responsibilities
Allocate work to technicians to maximise efficiency and productivity
Monitor workshop performance and ensure targets and KPIs are achieved
Track vehicle progress through the workshop to ensure timely completion.
Liaise with Service Advisors to maintain excellent customer communication
Provide technical support to colleagues and customers where required
Ensure all work is planned, scheduled, and managed effectively
Maintain high standards of quality control, compliance, and health & safety
Manage stock control and workshop systems
Coach, motivate, and develop the workshop team
What We’re Looking For
Minimum 2 years’ experience in a Workshop Controller or similar role
Previous experience as a qualified technician (Level 3 preferred)
Strong leadership skills with the ability to motivate a team
Excellent organisation and administration skills
Strong IT skills and experience with workshop systems
Ability to work under pressure and meet deadlines
Excellent communication skills with a strong customer focus
Good understanding of workshop financial performance and profitability
Full UK driving licence (max 9 penalty points)
What’s on Offer
Up to £40,000 basic salary + bonus
33 days holiday (including bank holidays) plus buy/sell scheme
Pension scheme & life assurance
Vehicle purchase scheme
Discounts on servicing, parts, and bodyshop work
Cycle to work scheme
Access to employee discount platform
Paid volunteering day each year
Structured training, development, and career progression
Residential induction programme
About You
You’ll be a hands‑on leader who thrives in a fast‑paced, customer‑focused environment, with the drive to deliver results while supporting and developing your team.
Equality & Inclusion
Our client is committed to building a diverse, inclusive workplace where everyone is respected, supported, and able to succeed.
Pay: Up to £45,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Workshop Controller: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
