Cherry & White Ltd is a leading international provider of advanced Telecommunications solutions for mission and business critical networks. We are recognised for innovative technology solutions, providing the network infrastructure and associated applications that optimise existing networks, as well as delivering digital transformation programs that provide a seamless transition from legacy to new technology.
We are looking for a highly motivated IT Technician to join the existing IT Team within a fast-paced environment. The person will form an important and integral part of an expanding business.
This is a 37 hour a week job, based at the Gloucester office. Mon-Thurs 08.30-5pm Fri 08.30-4.30pm with a 1-hour lunch break. All applicants must be eligible for UKSC & NPPV3 clearances. 12 month fixed term contract.
The Person:
- Enthusiastic & engaging Team player who thrives in a collaborative environment.
- Proactive, ambitious & forward-thinking person who is eager to grow their IT & technical knowledge and be part of a supportive team.
Key Responsibilities
- Act as a first point of contact for technical support issues following initial training.
- Troubleshoot hardware, software, networking, and Microsoft 365 related issues efficiently and professionally.
- Manage onboarding and offboarding processes, including user account setup, permissions, device deployment, and security compliance.
- Support users with desktop, laptop, printer, mobile device, and office equipment issues.
- Assist with the deployment, maintenance, and replacement of IT equipment including switches, servers, firewalls, and workstations.
- Maintain accurate documentation through the company ticketing system and update internal knowledge base articles and troubleshooting guides.
- Assist with Microsoft 365 administration including Entra ID, Intune, Exchange Online, and user/device management and Sharepoint.
- Support cybersecurity best practices including endpoint protection, MFA, access control, and security monitoring.
- Contribute to maintaining high service standards and minimising any downtime.
- Participate in continuous learning and development to stay up to date with evolving technologies and security threats.
Essential Skills & Requirements
- Strong general IT knowledge with experience using Microsoft Windows operating systems.
- Good understanding of Microsoft Office applications including Word, Excel, and Outlook.
- Excellent communication and interpersonal skills with fluent written and spoken English.
- Ability to remain calm, organised, and logical when troubleshooting technical issues.
- Strong customer service mindset with a willingness to learn and adapt.
- Ability to prioritise workload, manage time effectively, and work independently when required.
- Understanding of Microsoft 365 environments including Entra ID and Intune and Sharepoint.
- Basic understanding of cybersecurity principles and security best practices.
- Ability to document work clearly and maintain accurate records through a ticketing system.
- Ability to lift and install IT equipment when required (servers, switches, desktop hardware, etc.).
Desirable Skills
- Knowledge of networking fundamentals including TCP/IP, VLANs, DNS, DHCP, and Wi-Fi troubleshooting.
- Experience with Active Directory, Group Policy, and permissions management.
- Familiarity with Windows Server environments and virtualisation platforms such as Hyper-V.
- Understanding of backup solutions and disaster recovery processes.
- Exposure to cybersecurity tools, monitoring platforms, or SIEM solutions.
- Experience working within an MSP or customer-facing IT support environment.
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals or equivalent experience.
Compensation:
- Basic salary £28-£33 per annum depending on applicant experience.
- 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave.
- Pension scheme enrolment once completed 3months employment.
- 5-month probation period.
Pay: £28,000.00-£33,000.00 per year
Benefits:
- Company pension
- Free parking
Application question(s):
- Are you able to reliably commute to GL2 4NF?
Work authorisation:
- United Kingdom (required)
Work Location: In person
