Please note this is a full-time permanent position
Working hours: 35 hours per week, (week days lunch provided), working times 11am to 7pm, Monday to Fridays with some weekends required on a rota basis
Interview Date: To be confirmed
William Booth College is seeking a reliable, motivated, and customer-focused General Assistant to join our Hospitality Team on a full-time basis. William Booth College is an iconic building designed by Sir Giles Gilbert Scott and has been at the heart of The Salvation Army's leadership training since 1929. We provide residential accommodation, meeting facilities, hospitality, and catering services to The Salvation Army and external groups from across the United Kingdom and beyond.
Job Summary
As a General Assistant, you will support the day-to-day operation of the college by helping to maintain a clean, safe, welcoming, and professional environment for guests, visitors, residents, and staff.
The role provides operational support outside the core hours of the existing Housekeeping Team and requires a high degree of independence and self-management. This is a multi-skilled role, and the successful candidate will be expected to support the Housekeeping, Reception, and Catering Teams as operational requirements dictate. Flexibility and a willingness to undertake a variety of tasks are essential.
Responsibilities:
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Cleaning bedrooms, meeting rooms, offices, and public areas
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Vacuuming, mopping, dusting, washroom cleaning, and waste disposal
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Setting up meeting rooms, classrooms, and conference facilities
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Supporting hospitality and catering services
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Preparing and serving hot and cold beverages
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Assisting with conferences, events, and residential programmes
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Supporting Reception duties, including assisting guests and visitors
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Maintaining vending machines and service areas
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Reporting maintenance issues and health and safety concerns
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Working alongside Reception, Catering, Housekeeping, and Maintenance Teams
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Providing excellent customer service to guests, visitors, residents, and staff
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Responding to changing operational requirements and supporting different departments as required
Successful candidate will have:
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Previous experience in hospitality, housekeeping, customer service, catering, or a similar environment
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A positive "can do" attitude
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Self-motivated and able to work independently with minimal supervision
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Excellent communication and customer service skills
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Can work effectively as part of a team
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Flexible, adaptable, and willing to undertake a variety of tasks
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Can prioritise workloads and manage multiple responsibilities simultaneously
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Demonstrates initiative and a proactive approach to problem-solving
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Is reliable, professional, and responsive to operational requirements
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Is able to undertake physical duties, including lifting, moving equipment, room setups, and climbing stairs
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Is willing to work within and be sympathetic to the Christian ethos and values of The Salvation Army
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Experience within hotels, conference centres, residential venues, hospitality, catering, or customer-facing environments would be advantageous.
If you are a flexible, proactive individual who enjoys working in a varied environment and takes pride in delivering excellent customer service, we would like to hear from you.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment will be subject to satisfactory references an evidence of your Right to Work in the UK in line with Home Office requirements.
As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.
The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
