Branch Assistant – Nairn
Join the Innes Pipes team!
We're looking for a friendly, reliable and hardworking Branch Assistant to join our team in Nairn.
At Innes Pipes, we're proud to be an independent builders' merchant, supplying quality products and expert advice to both trade professionals and the general public. We take pride in providing outstanding customer service, building long-term relationships and ensuring our customers leave with exactly what they need.
This is a varied, hands-on role where no two days are the same. From serving customers at the trade counter and processing orders to receiving deliveries, maintaining stock and making local deliveries, you'll play an important part in the day-to-day success of the branch.
What you'll be doingCustomer Service
- Providing a knowledgeable, friendly and dependable service to trade and retail customers.
- Building strong relationships by understanding customers' needs and recommending the right products.
- Preparing quotations and helping secure repeat business.
- Processing customer orders and payments accurately and efficiently.
- Looking for opportunities to improve the customer experience and support branch sales.
Warehouse & Stock
- Receiving, checking and safely storing deliveries.
- Reporting any delivery discrepancies or damaged goods.
- Maintaining accurate stock levels and notifying management of low stock.
- Keeping the warehouse, yard and branch clean, organised and safe at all times.
Deliveries & Vehicle Responsibilities
- Carrying out local deliveries when required.
- Operating the forklift, van or lorry safely and responsibly (where authorised).
- Completing daily vehicle checks and reporting any defects promptly.
- Following all company policies and Health & Safety procedures.
General Duties
- Liaising with suppliers where required.
- Completing administrative tasks accurately.
- Supporting colleagues across the branch and assisting wherever needed to ensure the smooth running of the business.
About You
We're looking for someone who:
- Has excellent customer service and communication skills.
- Enjoys working as part of a team.
- Is reliable, organised and willing to learn.
- Takes pride in providing excellent service.
- Is happy working in a busy, hands-on environment.
- Can manage manual handling tasks, including occasional heavy lifting.
- Holds a full UK driving licence (preferred/essential if applicable).
- Previous builders' merchant, warehouse or trade counter experience is advantageous but not essential, as full training will be provided for the right candidate.
Why Join Innes Pipes?
As an independent, family-focused business, we value our people and believe in creating a supportive working environment where everyone contributes to our success. If you're looking for a varied role with a friendly team and the opportunity to develop your skills, we'd love to hear from you.
Apply today and become part of the Innes Pipes team in Nairn.
Pay: £12.71-£13.45 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
