Call Centre Agent - 15 hours per week (maternity cover)
Love what you do. Do what you love!
Grade: SCP 9 - £14.13 P/H
Base: Accrington Town Hall
Working Hours: 15 hours per week - temporary
Closing date: Friday, 19th June 2026
Interview date: TBC
HL 364
Hyndburn Leisure is the leading sport, health & leisure
charity in Hyndburn with a strategic aim to improve the
health & wellbeing of local people.
We are seeking Call Centre Agent who will provide an effective and customer focused contact Centre via telephone, email and face to face service.
These positions are based at Accrington Town Hall where you will be part of a team of staff who ensure
that Hyndburn Leisure offers the highest standards to
our customers.
The Successful Candidate will be able to:
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Handle a high volume of inbound calls and make high quality call backs meeting KPIs.
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Meet and exceed individual and team sales targets through upselling and cross selling techniques.
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Maintain and regularly update customer records accurately and promptly.
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Stay updated on all company services, products, and offers to provide accurate and comprehensive information to customers.
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Utilise CRM and other software systems to efficiently make bookings, record customer interactions and provide relevant information as required.
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Engage and build strong rapport with customers, allowing you to up sell other services. To ensure that the Contact Centre operates efficiently ensuring performance targets are met and that all calls are handled in a polite and courteous manner.
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To ensure that information issued is accurate and to report any changes and/or updates to information to all Contact Centre Officers.
All posts are subject to a criminal records check (DBS) and exempt from rehabilitation of offender’s act.
For an informal discussion please contact Tina McNiff, on 01254 385945 or email: [email protected]
We offer an attractive benefits package with free use of leisure facilities (Subject to three months service), free uniform and free quality training and career development opportunities. If you feel you have the right attitude & knowledge that we are looking for then for an application form, click on: - www.hyndburnleisure.co.uk or apply directly on Indeed.
