Luxury Spa ReceptionistCentral London (Zone 1)
Full-time, Permanent
Salary: £31,000 - £34,000 per year (including performance bonuses)
Working Pattern
- 12-hour shifts
- Additional shifts available for those seeking extra hours
- Approximately 15 days off each month
Additional Benefits
- Performance-based bonus scheme
- 5.5 weeks paid annual leave
- Ongoing professional training and development
- Employee wellness benefits
- Employee discounts
About the Role
An established luxury wellness business in Central London is seeking a Luxury Spa Receptionist to join its front-of-house team.
This role is ideal for someone who enjoys working with people, takes pride in delivering exceptional customer service, and thrives in a premium environment.
The successful candidate will play an important role in ensuring every guest receives a warm, professional and seamless experience from arrival through to departure.
About Company
Central London Wellness is a premium wellness and hospitality business operating within Central London. We are committed to delivering exceptional guest experiences through outstanding customer service, attention to detail, and a professional working environment.
Key Responsibilities
- Managing incoming telephone calls, emails and booking enquiries
- Coordinating appointments and maintaining accurate scheduling records
- Welcoming guests and ensuring a professional check-in experience
- Processing payments and daily transactions
- Maintaining accurate operational and administrative records
- Assisting with daily opening and closing procedures
- Supporting management with general administration
- Promoting services and recommending suitable treatments and experiences
- Maintaining a clean, organised and professional reception environment
- Assisting with other front-of-house duties as required
Requirements
- Previous experience in reception, hospitality, customer service, concierge or a similar client-facing role
- Fluent English with excellent communication skills
- Strong organisational and multitasking abilities
- Confident using Microsoft Excel, Gmail and online booking systems
- Professional presentation and positive attitude
- Reliable, trustworthy and proactive approach to work
Start Date
Immediate start available, although notice periods will be accommodated.
To apply, please submit your CV through Indeed or email directly [email protected]
Pay: £31,000.00-£34,000.00 per year
Benefits:
- Employee discount
- Health & wellbeing programme
Work Location: In person
