Lead conversion and Relationship Management:
- Act as a trusted advisor, helping families make informed decisions about their child’s education.
- Conduct high quality consultation calls, listening carefully to prospective students’ needs and providing tailored recommendations.
- Follow up with prospective families via phone, Messenger, WhatsApp and live chat to nurture relationships and maximise conversion rates.
- Overcome objections and address concerns to ensure families feel confident in their decision to enrol.
- Maintain accurate records of al interactions in the CRM system, ensuring every lead is properly tracked and followed up.
- Maintain regular contact with leads until they make a final decision, offering support and addressing concerns.
- Manage and prioritise leads effectively, ensuring high-potential families receive timely follow ups ensuring no opportunities are missed.
- Achieve and exceed personal and team targets for enrolments and conversion rates, actively contributing to the school’s growth.
In depth knowledge of the School and Educational pathways:
- Provide expert advice on our curriculum and understand how to convey the timetable options available clearly and concisely to prospective families.
- Offer guidance on transitioning between year groups, including key points of change.
- Understand and explain how online education differs from traditional schooling, including flexibility, personalised learning and teacher support.
- Provide accurate information about our extra-curricular activities, clubs and student engagement opportunities.
- Explain our SEN support options including how we accommodate students with different learning needs, available learning support and accessibility considerations.
Timetable Specialisation:
- You will understand and be able to articulate that the UK Curriculum is available across multiple time zones and be able to advise the families on which subjects are available and what requirements are needed.
Exceptional Customer Service:
- Meet QA Standards and continuously develop skills to provide an outstanding customer experience. Ensure all comms are accurate, professional, informative, and aligned with our school values.
