At Techhouse / Icrack Phone we are expanding fast — rolling out network airtime, insurance and IOT gadgets alongside our expert mobile and tablet repair services. We deliver fast, high-quality solutions and outstanding customer service in a dynamic retail environment.
Our vision is simple: to deliver the best connectivity, protection, new gadgets and repair experience in the market through exceptional service, technical expertise, and a customer-first approach. With stores across the UK and an ambitious growth plan, we’re looking for talented people to join us and help shape the future.
This is an opportunity for a strong retail leader to take the reins in one of our most prestigious and highest-revenue stores. Passionate about technology, you flourish in a fast-paced environment. With a strong understanding of how to motivate teams, drive sales, and deliver exceptional customer experiences to make a real impact, you will take full ownership of the day-to-day running of a thriving store, leading from the front. You’ll maintain high standards across network provision, repairs, customer satisfaction, sales performance, and team development, ensuring all colleagues are trained and supported to fully understand the products and how to engage customers on the purchasing journey.
This role is ideal for someone who enjoys solving problems, supporting their team, and creating a positive, high-performing environment in a vibrant mobile retail environment with fantastic opportunities for growth and progression.
The package:
- Base salary to £32,000 plus incentives
- Ongoing training and career development
- Staff discounts on repairs and accessories
- Company pension scheme
- 28 days holiday entitlement
- Supportive and team-focused culture
- The opportunity to lead and shape your own store and future
You need to have:
- Experience managing a mobile phone or technical product store
- Excellent communication and interpersonal skills, with the ability to excite your team and your customers
- Good knowledge of network airtime, insurance & warranty products, mobile phones, tablets and repair services
- People management in a target-driven environment, with a coaching mindset
- Proactive and influential; able to motivate teams to reach or exceed metrics/ KPIs
Good to have but not a deal-breaker:
- Management or Senior Advisor experience in a carrier/ network-owned store
- Hands-on experience with mobile phone repairs
- Experience or understanding of broadband services
At Techhouse, we build trust with every customer interaction. We are an equal opportunities employer and welcome applications from all backgrounds regardless of age, gender, ethnicity, disability, or any other characteristic. If you need any adjustments during the interview process, please let us know.
Pay: £29,000.00-£32,000.00 per year
Work Location: In person
