This structure ensures we have consistent coverage during peak hours while maintaining flexibility for business needs.
Compensation
- Base salary: Competitive standard wage
- Performance incentives: Heavily incentivized based on hitting monthly sales targets
- Overachievement bonuses: Additional earnings for exceeding monthly targets
This model encourages a results-driven approach while rewarding strong performance.
Key Responsibilities
1. Sales & Membership Growth
- Actively promote Jetts Greengates membership options, facilities, and services
- Conduct outbound calls and engage in community outreach to attract new members
- Convert leads into memberships while delivering exceptional customer service
2. Customer Engagement & Retention
- Build strong relationships with members and promptly address concerns
- Promote gym challenges, events, and classes to encourage engagement
- Gather and analyse member feedback to improve customer experience
- Work alongside GM to improve attrition and implement action plans for retaining member cancellations, including obtaining cancellation fees
3. Operational & Administrative Support
- Maintain a clean, organized, and welcoming reception and sales area
- Assist with membership sign-ups, updates, and administrative tasks
- Manage promotional materials and product inventory
4. Marketing & Community Outreach
- Participate in local marketing initiatives and social media engagement
- Represent Jetts Greengates at community events to drive brand awareness
- Build up a B2B portfolio and drive corporate memberships with local businesses
Targets & KPIs
1. Sales Targets
- Meet or exceed monthly membership sign-up goals
- Increase upselling of additional services (e.g., personal training packages)
2. Retention Metrics
- Maintain or improve monthly member retention rates
- Achieve high renewal rates for memberships
3. Customer Engagement KPIs
- Respond to member inquiries within 24 hours
- Maintain a high customer feedback score through surveys and reviews
4. Community & Marketing Goals
- Attend at least two community events per quarter
- Increase social media engagement (likes, shares, comments) by a set percentage
- Utilise GymSales for email and SMS campaigns to promote referral benefits, in club activities and drive appointments
Ideal Candidate Profile
- Strong communication and interpersonal skills
- Passionate about fitness and promoting a healthy lifestyle
- Sales-driven and motivated to exceed targets
- Highly organized and able to multitask
- Experience in sales, customer service, or the fitness industry (preferred but not essential)
Employee Benefits
- Competitive salary with performance-based incentives
- Free Jetts Kirkstall Road gym membership
- Free car parking
- Free gym membership for one family member
- Supportive and dynamic team environment
Pay: £13.00 per hour
Benefits:
- Free parking
- On-site gym
- On-site parking
Work Location: In person
