Accountabilities and Key Activities
Deliver an exceptional guest experience, ensuring all visitors receive a professional and welcoming service.
Act as the central point of contact for clients, visitors, contractors, and service providers.
Manage reception duties, including visitor registration, issuing security passes, and arranging transport requirements.
Operate the switchboard, answer calls promptly, and direct enquiries appropriately.
Manage shared inboxes and respond to emails professionally and efficiently.
Coordinate meeting room, desk, and collaboration space bookings using the relevant booking systems.
Arrange taxis, shuttle services, travel tickets, and general travel-related enquiries.
Handle guest and customer enquiries, resolving issues where possible or escalating appropriately.
Process and maintain records, reports, databases, and electronic filing systems accurately.
Manage incoming and outgoing post, couriers, and associated administrative processes.
Support audit activities through the collation and preparation of required documentation.
Build and maintain positive relationships with clients and stakeholders, understanding individual requirements and expectations.
Maintain knowledge of local amenities, transport links, parking, hotels, and restaurants to support customer enquiries.
Work collaboratively with colleagues to ensure a seamless and consistent service.
Identify opportunities to improve processes, systems, and administrative efficiency.
Adhere to all company policies, procedures, security requirements, and grooming standards.
Provide flexible support across the wider site team and undertake any other reasonable duties as required.
What We Are Looking ForQualifications and Experience
Proven experience delivering high-quality customer service.
Previous reception, hospitality, customer service, or administrative experience preferred.
Experience working in a professional office or corporate environment is desirable.
Knowledge of desk booking systems is advantageous but not essential.
Competent in Microsoft Office applications, including Outlook, Word, and Excel.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Experience handling multiple priorities in a busy environment.
Personal Attributes
Professional, approachable, and customer-focused.
Well-presented, adhering to company appearance and grooming standards.
Organised with strong attention to detail.
Able to prioritise workload and manage competing demands effectively.
Flexible and adaptable in response to changing business needs.
Confident interacting with stakeholders at all levels.
Committed to continuous learning and development, including undertaking additional training where required.
