Warehouse & Events Coordinator
Start Date: ASAP
Hours: 40 hours per week (varied hours during peak seasons)
We are a friendly, family‑run business based in Bushey, North West London, specialising in the sale and hire of outdoor structures such as marquees, garden igloos, party tents, and stretch tents. Our mission is to bring life outdoors by making the great outdoors even greater.
As our business continues to grow, we’re looking for a proactive and motivated Warehouse & Events Coordinator to oversee warehouse operations, manage deliveries, support event setups, and provide excellent customer service.
What You’ll Do
Warehouse Operations
- Oversee day‑to‑day warehouse activities, including receiving, storing, organising, and dispatching goods.
- Maintain accurate stock records and conduct regular inventory audits to ensure full stock visibility and control.
- Manage warehouse layout, ensuring equipment, tools, and stock are stored safely and efficiently.
- Monitor stock levels and highlight shortages, overstock, or replenishment needs.
- Implement and improve warehouse processes to enhance efficiency, reduce costs, and support operational growth.
- Coordinate warehouse workload, prioritising tasks to meet delivery schedules and customer deadlines.
- Train and support team members on warehouse procedures, safe handling practices, and company standards.
Event Operations
- Set up and dismantle marquees, tents, and all related accessories at customer sites, ensuring safe and efficient installation.
- Load and unload vans safely, following correct manual‑handling procedures to protect both equipment and staff.
- Handle all equipment with care, ensuring items are maintained in excellent working condition and stored appropriately after each use.
- Lead and oversee on‑site installations, ensuring all quality, safety, and customer satisfaction standards are met.
- Clean, maintain, and prepare equipment to ensure readiness for future jobs and to prolong equipment lifespan.
- Drive the company van to deliver, collect, and transport equipment to and from customer locations.
- Coordinate site setup logistics, ensuring equipment, tools, and team members are organised and installation timelines are met.
- Communicate professionally with customers on site, providing clear updates, answering questions, and ensuring a positive experience.
- Support team members during large installations, guiding junior staff and ensuring safe and efficient teamwork.
Client Servicing
- Handle customer enquiries by phone, email, and in-person, delivering friendly, professional, and solution‑focused support.
- Assist customers visiting the warehouse to collect or pay for orders, ensuring a smooth and positive experience.
- Provide clear communication and updates to customers regarding order status, delivery times, and installation arrangements.
Administration & Continuous Improvement
- Prepare and present regular reports on warehouse performance, inventory levels, delivery schedules, and other key operational metrics to support informed decision‑making.
- Maintain and update the company’s procedures manual, ensuring all operational processes are clearly documented and consistently followed.
- Lead value‑adding projects aimed at improving systems, workflows, operational efficiency, and client offerings across the business.
- Support the company’s performance on Google, eBay, and Amazon by helping develop strategies that drive visibility, positive reviews, and sales growth.
What We’re Looking For
Essential Attributes
- Ability to lift heavy boxes (up to 40kg).
- UK manual driving licence; must be age 25+ for van insurance.
- Own vehicle.
- Proactive and able to identify value‑adding opportunities.
- Strong teamwork and independence.
- Confident, customer‑focused, and reliable.
- Excellent attention to detail and time management.
- Proven track record of multi-tasking.
- Strong written and spoken English.
- Creative mindset and strong problem‑solving skills.
- Comfortable with numbers and confident using Excel.
- Experience dealing with customers.
Working Conditions
- Fast‑paced environment with hands‑on tasks.
- Flexibility to work extended hours during busy periods.
- This role includes occasional opportunities to work from home; however, remote work is dependent on operational requirements and may vary based on workload, seasonal demands, and business needs.
Salary & Benefits
- £27,040-£35,000 per annum
- Pension
- Discretionary bonus
- Includes occasional remote working opportunities.
- Career progression opportunities as the business grows
- On‑site parking
- Staff discounts
- Quarterly team lunch or social
- Tastecard
- Free snacks and coffee
Job Types: Full-time, Permanent
Pay: £27,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Application question(s):
- Are you able to lift and carry items weighing up to 40kg?
- Are you aged 25 or over? (Required for van insurance)
- Do you have strong spoken and written English language skills, suitable for communicating with customers in person, over the phone, and by email?
- Do you have your own vehicle for commuting?
- How many years of warehouse, logistics, or operational experience do you have?
- Have you worked in an events, installation, or outdoor structure setup role (e.g. marquees, tents, staging)?
- Do you have experience leading or coordinating teams on site?
- This role includes both warehouse work and physical event setups. Are you comfortable with a varied hands on role?
- Why do you believe you are a good fit for this Warehouse & Events Coordinator position?
- Are you able to work extended or flexible hours during busy periods?
- Are you able to commute reliably to WD19?
Licence/Certification:
- full clean UK manual driving licence (required)
Work Location: In person
