Marcliffe is looking for an experienced, polished and guest focused Reception Supervisor to join our Front of House team.
This is a superb opportunity to help shape the first and lasting impressions of our guests, ensuring every arrival, departure and interaction reflects the warmth, elegance and attention to detail expected within a luxury hotel environment. Reporting to the Front of House Manager, you will help lead the Reception team, ensuring every guest is welcomed with genuine care, every enquiry is handled with discretion and professionalism, and every detail is managed beautifully.
If you are a confident Front of House professional with a passion for refined service, luxury hospitality and creating memorable guest experiences, we would love to hear from you.ortunity
As Reception Supervisor, you will take ownership of the day to day delivery of excellent guest service at Reception, leading by example and supporting the team to provide a seamless, professional and memorable experience for every guest.
Working closely with the Front of House Manager and other hotel departments, you will oversee arrivals and departures, support room operations, manage guest enquiries and help ensure Reception runs smoothly, efficiently and in line with Marcliffe’s standards.
Key responsibilities
- Lead and support the Reception team to deliver exceptional guest service at all times.
- Welcome guests on arrival and provide a professional, warm and attentive check-in and check-out experience.
- Oversee VIP arrivals, departures and special guest requirements.
- Handle guest requests, queries, feedback and concerns efficiently and professionally.
- Maintain accurate guest information, room requirements and daily occupancy details.
- Support the FOH Manager with daily tasks, reservation calls, room availability and rate information.
- Coordinate with Housekeeping and other departments to ensure rooms and guest requirements are managed effectively.
- Ensure the Reception area and back office are tidy, organised and well stocked.
- Maintain accurate restaurant, Drawing Room and Food & Beverage bookings where required.
- Support team rotas, timesheets, holiday tracking and daily checklists alongside the FOH Manager.
- Assist with operations and rooms forecasts, reception floats, change orders and administrative duties.
- Provide clear shift handovers and communicate relevant guest feedback to management.
- Follow Marcliffe policies, procedures and guidelines, including health and safety, fire, security and operational standards.
- Support team members with training, development and day-to-day guidance.
About you
You will be a professional, personable and guest-focused individual with:
- Previous hotel reception experience, ideally within a supervisory role.
- Experience working in a 4 or 5-star hotel environment.
- A strong commitment to delivering outstanding customer service.
- Excellent communication skills, both written and verbal.
- The ability to lead, motivate and support a team.
- Strong organisation, attention to detail and time management skills.
- A calm, positive and hands-on approach, with the ability to work well under pressure.
- Confidence using Microsoft packages and hotel systems.
- Good knowledge of Aberdeen City and the surrounding area, or a willingness to learn.
- A professional demeanour and presentation.
- Flexibility to work a range of shifts, including days, evenings, weekends and holidays.
- A genuine passion for luxury hospitality and memorable guest experiences.
Why join Marcliffe?
Marcliffe has built an outstanding reputation for warmth, elegance and exceptional service. As Aberdeen’s only AA five-star hotel, Marcliffe brings together traditional Scottish hospitality with modern luxury and is currently undergoing a period of significant investment and development.
As Reception Supervisor, you will be part of a supportive and professional team where your contribution will help shape the guest journey and maintain the high standards Marcliffe is known for.
In return, we offer:
- The opportunity to work within a prestigious luxury hotel.
- A key supervisory role at the heart of the guest experience.
- Career development and learning opportunities.
- A supportive team committed to excellence.
- The chance to be part of an exciting new chapter for Marcliffe.
If you are ready to lead by example, support a talented Front of House team and deliver exceptional guest experiences, we would love to hear from you.
Apply today and become part of our award-winning team.
