Job Summary
We are seeking a dedicated Customer Service Representative to join our dynamic team. The successful candidate will be responsible for providing exceptional support to our customers, handling inquiries efficiently, and ensuring a positive customer experience. This role offers an excellent opportunity for individuals with strong communication skills and a passion for assisting others to develop their career within a supportive environment.
Duties
- Respond promptly and professionally to customer enquiries
- Assist customers with product or service information, troubleshooting issues, and resolving complaints effectively.
- Promote store promotions, loyalty programs and special offers
- Analyse customer feedback and interactions to identify trends and suggest improvements in service
- Answer questions about products, pricing, promotions and store policies
- Handle customer complaints or concerns calmly and professionally
- Provide friendly, efficient customer service and assist shoppers with product enquiries
- Process sales, returns, exchanges and refunds in line with store policies
- Operate point of sale systems accurately
- Maintain well stocked, organized and visually apealing sales areas
- Work collaboratively with team members to achieve sales and service targets
- Ensure compliance with company procedures, health and safety, and loss prevention policies
Requirements
- Previous experience in a customer service role or similar position.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks efficiently whilst maintaining professionalism under pressure.
- Experience in upselling or cross-selling products/services is advantageous.
- Organised, proactive, and able to work independently as well as part of a team. This position provides an engaging work environment where your skills can make a real difference in customer satisfaction and loyalty. We value proactive individuals who are eager to grow their career within a supportive organisation committed to excellence in service delivery.
- Customer focused attitude with a positive, professional manner
- Flexible availability , including weekends and holidays
- Night Shifts
Job Types: Full-time, Part-time, Permanent
Pay: From £13.00 per hour
Benefits:
- Employee discount
- Flexitime
- On-site parking
Work Location: In person
