Operations & Customer Service Administrator
Location: Crawley, West Sussex
Hours: Monday to Friday, 8:30am – 5:00pm
JP Supplies is a family-run business based in Crawley, West Sussex, supplying PPE, safety footwear, cleaning and janitorial products, office supplies and workplace essentials to businesses across the South East and beyond.
Having traded successfully for over 36 years, we pride ourselves on delivering outstanding customer service and building long-term relationships with our customers. As we continue to invest in the business, we're looking for an organised, proactive and customer-focused Operations & Customer Service Administrator to become a key member of our team.
This is a varied role where no two days are the same. You'll work closely with customers, suppliers and the directors to ensure the office runs efficiently while delivering excellent service.
Key Responsibilities
- Processing customer orders received by telephone, email and through our website.
- Preparing quotations and responding to customer enquiries.
- Serving customers who visit our trade counter and providing a friendly, professional service.
- Managing customer accounts and building strong relationships.
- Ordering stock from suppliers and monitoring deliveries.
- Liaising with suppliers regarding availability and lead times.
- Processing sales orders using our Intact ERP system (full training provided).
- Supporting purchasing and stock administration.
- Helping improve internal processes and office efficiency.
- Maintaining accurate customer records and documentation.
- Providing general administrative support to the directors.
About You
We're looking for someone who enjoys working in a busy office and takes pride in providing excellent customer service.
You'll ideally have:
- Previous administration, customer service or office experience.
- Excellent communication skills.
- Strong organisational skills and attention to detail.
- Good computer skills, including Microsoft Office.
- The ability to prioritise workloads and multitask.
- A positive, proactive attitude.
- A willingness to learn new systems and processes.
Experience with ERP systems such as Intact would be an advantage but isn't essential, as full training will be provided.
What We Offer
- Competitive salary based on experience.
- Full training and ongoing support.
- Company pension.
- Free on-site parking.
- Friendly, family-run working environment.
- Opportunities to develop your skills and progress as the business continues to grow.
About JP Supplies
JP Supplies is an independent family business with over 36 years of experience supplying businesses with PPE, safety footwear, janitorial products, office supplies and workplace essentials. We are committed to providing exceptional service, competitive pricing and building lasting customer relationships.
If you're looking for a varied role within a growing local business where you can make a real difference, we'd love to hear from you.
Please send your CV and a short covering email to [email protected].
Pay: From £30,000.00 per year
Benefits:
- On-site parking
- Store discount
Application question(s):
- Do you have previous experience in an office administration and/or customer service role?
- Briefly describe your experience processing customer orders, dealing with customer enquiries, or using office/ERP systems?
- What interests you about this role at JP Supplies, and why would you like to work for our company?
(Please provide a short response.)
Work Location: In person
