Part-Time GP Receptionist
About us
Ashley Centre Surgery is a well-established GP practice located in the heart of Epsom town centre.
We pride ourselves on being a friendly, supportive, and well-organised team, committed to providing high-quality care to our patients. Our staff work collaboratively in a positive environment where everyone’s contribution is valued.
Job overview
We are looking for a reliable and professional GP Receptionist to join our team.
This is a key front-facing role and you will often be the first point of contact for our patients, helping to create a welcoming and efficient experience. Alongside patient interaction, you will carry out a range of administrative duties to support the smooth running of the practice.
Working hours
- Part-time: 21 hours per week
- Shifts: 3 days per week (7-hour shifts)
- Practice hours: Monday to Friday, 7:00am – 6:30pm
- Flexible working days and shift patterns can be discussed
- Team members are expected to provide reasonable cover for colleagues when needed
- Paid overtime available for additional hours worked
Key responsibilities
- Greet patients in a friendly and professional manner
- Assist with patient check-in and registration
- Book, amend, and cancel appointments accurately
- Answer incoming calls and direct queries appropriately
- Maintain and update patient records in line with practice procedures
- Support communication between patients and clinicians
- Provide support to the online clinical triage process, ensuring patients receive timely and appropriate responses to both medical and administrative requests
- Monitor and respond to emails and online consultation forms in a timely and professional manner
- Contact patients to arrange appointments for long-term condition reviews, medication reviews, and health checks
- Process incoming documents and correspondence
- Keep the reception area clean, tidy, and welcoming
What we’re looking for
- Strong administrative and organisational skills
- Confident using computers, including Microsoft Office
- Excellent communication skills (both written and verbal)
- Ability to work calmly in a busy environment
- Good attention to detail
- A caring, patient, and professional approach when dealing with the public
- A team player who is flexible and willing to support colleagues
Experience
- Previous experience in a GP practice or healthcare setting is helpful but not essential
- Experience with systems such as EMIS, Docman, Accurx, or TeamNet is an advantage
- Full training will be provided
Why join us?
- Supportive and friendly team environment
- Flexible working arrangements
- Opportunity to develop skills in a healthcare setting
- Central Epsom location with good transport links
Apply now
If you are passionate about providing excellent service and want to be part of a dedicated healthcare team, we would love to hear from you.
Pay: From £13.00 per hour
Benefits:
- Company pension
- Health & wellbeing programme
Application question(s):
- What evidence can you provide of your competency as a Phlebotomist - eg qualification or evidence of training?
- Would you prefer to work 3 hours per day for 4 days a week or 4 hours per day for 3 days per week? What would be your preferred working days? Any days that you are not available to work?
Experience:
- Phlebotomy: 1 year (required)
Work Location: In person
