Nights Manager
Ardencote Manor - Hiddenwell | Luxury Wellness Retreat
Full-Time | Permanent
Salary: £30,000 per annum
Reports to: Front Office Manager
We’re looking for a confident and guest-focused Nights Manager to lead our Front Office operation overnight
Reporting to the Front Office Manager, you’ll lead our Assistant Nights Manager, Night Receptionists and Night Porters, ensuring every guest receives a warm, professional and memorable experience whatever the hour
You’ll be the senior point of contact overnight, taking ownership of the hotel operation, supporting your team and making sure everything is ready for a seamless handover to the day team.
The Role
- Overseeing the Front Office team, coordinating the shift and take on Duty Management responsibilities, ensuring the hotel runs safely and smoothly throughout the night
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Creating brilliant guest experiences, from welcoming late arrivals to handling requests and resolving complaints, you’ll anticipate guests’ needs and make sure they feel genuinely looked after
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Developing your team, coaching, training and motivating the Nights team, helping them build their confidence, deliver consistently high standards and maximise opportunities to enhance the guest experience
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Managing room status, guest information, arrivals, handovers and key overnight processes, working closely with Reservations, Accounts and other hotel departments
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Understanding our rates, packages and promotions, encourage in-house selling and help maximise room revenue while ensuring payments, postings and guest accounts are accurate
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Understanding our rates, packages and promotions, encourage in-house selling and help maximise room revenue while ensuring payments, postings and guest accounts are accurate
Keeping our guests and hotel safe, taking responsibility for overnight security and safety procedures, including fire safety walks, and ensure Health & Safety procedures are followed by the team
About you
We’re looking for a natural people leader who is calm, organised and confident making decisions independently. You’ll care about the details while never losing sight of what matters most, our guests and your team
- Must have previous Front Office or hotel operational experience
- Must have experience leading, supervising or developing a team
- Must have a genuine passion for excellent customer service
- Must have confidence handling guest concerns and resolving problems
- Must have excellent communication and organisational skills
- Must have good commercial awareness and attention to detail
- Must have confidence using hotel systems and managing financial transactions
- Must have the ability to remain calm and make sound decisions during the night
Most importantly, you’ll be someone who leads by example, embraces change and takes pride in creating a fantastic experience for guests and colleagues alike
Additional Information
- Full-time - 40 hours per week
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4 days on, 4 days off
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This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
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Salary £30,000 per annum
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Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role
Why Join Us
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can’t choose your family, well we choose you to be part of ours!
