Job Overview
We are seeking a dynamic and organised Medical Receptionist/Administrator to join our healthcare team. In this vital role, you will be the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. You will manage appointment scheduling, handle administrative tasks, and support the smooth operation of the medical practice. Your proactive approach and attention to detail will contribute significantly to delivering exceptional patient care and maintaining an organized clinic environment.
Duties
- Greet patients and visitors warmly, creating a positive first impression
- Schedule, confirm, and reschedule patient appointments using clinic management software
- Manage incoming phone calls, inquiries, and patient communications promptly and professionally
- Maintain accurate patient records, update personal information, and ensure confidentiality
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Assist with administrative tasks such as filing, scanning, and data entry
- Coordinate with medical staff to ensure smooth daily operations and patient flow
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Skills
- Strong organisational skills
- Previous administrative experience in a healthcare setting is not essential but highly desirable
- Excellent communication skills—friendly, clear, and professional in all interactions
- Ability to multitask effectively in a fast-paced environment
- Proficiency with office software such as MS Office Suite
- Attention to detail with a focus on accuracy and confidentiality
- Positive attitude with a proactive approach to problem-solving
- Excellent team working skills
Join us to be part of a dedicated healthcare team that values efficiency, compassion, and professionalism. Your role as a Medical Receptionist/Administrator is essential in delivering outstanding patient experiences while supporting the seamless operation of our medical practice.
Pay: From £13.14 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
