Stantonbury Leisure Centre is an enterprise under Tove Trading Ltd (TTL) which is a wholly owned trading subsidiary of Tove Learning Trust created to look after the Trusts’ commercial interests. Tove Learning Trust is a rapidly growing multi academy trust with 13 schools. The Trust schools have a shared vision and purpose: to deliver outstanding educational experiences that lead to inspiring outcomes. Each academy has a strong individual identity and tailors their educational provision to serve their local community.
We have an exciting opportunity for a full-time Receptionist to join our team.
We are looking for a customber service-focussed individual, with a positive can-do attitude and a passion for exceeding our members' and guests' expectations by delivering an exceptional standard of service.
You will be on the front line and the first point of contact for our members and customers, playing a vital part in the customer journey. You will understand brand standards while enjoying working as part of a successful team.
The successful candidate will:
- Be responsible, reliable, loyal, trustworthy, self-motivated with good customer service skills, good computer skills and administration skills.
- Have excellent attention to detail
- Be the first point of call, assisting and answering any queries from members, guests, visitors and colleagues. Therefore, you must be smart, presentable, welcoming, positive, and offer a friendly, helpful customer service to everyone.
- Supply the highest possible levels of customer care and service.
- Enjoy working with people, to exceed the guests’ expectations and satisfaction.
- Carry out all aspects of administration of the role with good communication.
- Process bookings and to perform booking checks through our EPOS booking system, by telephone, emails, and walk ins.
- Comply with current centre policies and procedures for members, guests and staff, including Safeguarding, GDPR, Fire & Health & Safety.
- Be fully conversant with the facilities and location to respond to enquiries.
- Attend any team and training meetings as required
- Be proficient in English language
Experience:
- Previous experience as a Receptionist or in a similar role is preferred
- Proficiency in using Google Suite (Gmail, Google Docs, Google Sheets etc.)
- Strong organisational skills with the ability to multitask and prioritise tasks
- Excellent verbal and written communication skills
- Attention to detail and accuracy in data entry and record keeping
Training and development opportunities will be offered. All staff are encouraged to study further and the trust will actively support staff to obtain relevant further qualifications where possible.
Please note: Successful applicants will require a DBS check.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
The Directors of Tove Trading Ltd are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Pay: £2,043.44 per month
Benefits:
- Employee discount
- Free parking
- Gym membership
- On-site parking
Ability to commute/relocate:
- Milton Keynes MK14 6BN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How do you interact with people?
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
