Job Title: Business Support Officer
Location: Greater Manchester
Contract: 30 hours per week, remote working, term time only plus 2 weeks
Salary: £26,936 full-time equivalent
Are You Ready to Make a Difference? Join Us!
KD Safeguarding supports organisations across the education, voluntary and children's residential care sectors to improve safeguarding practice and create safer environments for children and young people. By joining our team, you will contribute to the delivery of services that help professionals strengthen their safeguarding arrangements and achieve positive outcomes for children and young people.
About the Role
We are looking for an organised, proactive and customer-focused Business Support Administrator to join our team. This varied role is ideal for someone who enjoys working independently, building positive relationships with customers and supporting the smooth running of a busy business.
The successful candidate will provide administrative support across a range of functions including customer service, finance, training administration, sales and marketing. You will play a key role in ensuring our customers receive a high-quality service while helping to support the delivery and growth of our training programmes.
Key Responsibilities
Business Support
- Monitor compliance with GDPR and data protection requirements.
- Manage and respond to customer enquiries, providing excellent customer service.
- Support diary management, event planning and booking administration.
- Monitor and respond to emails on behalf of the Director as required.
Sales and Marketing
- Maintain accurate and compliant marketing contact databases.
- Support delivery of marketing activities, including social media and email campaigns.
- Assist with the administration and quality assurance of the company website and social media platforms.
- Support activities aimed at increasing customer engagement and sales.
Finance Administration
- Create and issue customer invoices.
- Maintain financial records and update associated systems.
- Liaise with customers regarding payments and outstanding invoices.
- Produce sales and financial reports as required.
Training and Events Administration
- Manage training bookings and customer communications.
- Prepare course confirmations, reminders, certificates and follow-up communications.
- Book venues and coordinate training event logistics.
- Produce delegate materials and training packs.
- Compile and prepare evaluation and feedback reports.
About You
We are looking for someone who:
- Has excellent organisational and administrative skills.
- Is confident communicating with customers and stakeholders at all levels.
- Can manage multiple priorities and work independently.
- Has a positive, can-do approach and strong problem-solving skills.
- Demonstrates excellent attention to detail.
- Is committed to maintaining high standards of customer service.
- Shares our commitment to safeguarding, equality, diversity and inclusion.
- Has general administrative experience within a busy office environment.
- Is confident using IT systems and social media platforms
Salary and employee benefits:
· £26,936 full-time equivalent, actual salary is £19,572
· Remote working, term time only + 2 weeks
· Part time role, 30 hours a week
· A day off for your birthday or a significant other’s birthday
· Flexible working to support your work-home life balance
· Pension contributions
If you are highly organised, customer-focused and enjoy working in a varied administrative role, we would love to hear from you.
How to apply
Please contact [email protected] to request an application pack. Please note CVs will not be accepted.
Closing date: 22nd July 2026
Interviews: 30th July 2026
Start date: To be confirmed
Note: KD Safeguarding are committed to safeguarding and promoting the welfare of children and young people. Any appointment will be subject to a satisfactory enhanced disclosure from the disclosure and barring service. At KD Safeguarding we have a rigorous and robust recruitment process and as such satisfactory references, enhanced DBS checks, online searches and employment history will be required prior to appointment.
KD Safeguarding is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We are committed to creating an inclusive environment for all employees.
Pay: £26,936.00 per year
Benefits:
- Company pension
- Sick pay
- Work from home
Work Location: In person
