Company Overview
Max Energy, established in 2015, is a leading provider of insulation solutions across various sectors including newbuild housing, construction, and domestic and social housing. Our commitment to excellent service, knowledge, and expertise has made us the first choice for property professionals and top housebuilders in the region.
Summary
We are seeking a dedicated Customer Care and Planning Manager to join our team in GB. Based in our regional office, you will play a vital role in coordinating customer service efforts and planning operations to ensure seamless project execution aligned with our company's standards of quality and reliability.
Responsibilities
- Oversee customer care activities to ensure client satisfaction and address inquiries promptly.
- Coordinate planning processes for insulation projects, ensuring efficient scheduling and resource allocation.
- Collaborate with operational teams to optimize project workflows.
- Lead and supervise a team of customer service representatives and planners.
- Maintain strong communication with clients, suppliers, and internal departments.
- Analyze project data to improve service delivery and operational efficiency.
- Ensure compliance with industry standards and company policies.
- Support continuous improvement initiatives within the customer care and planning functions.
Qualifications
- Proven management experience in customer service or planning roles within the construction or insulation industry.
- Strong leadership and supervising skills.
- Excellent communication skills in English; proficiency in Spanish is advantageous.
- Analytical mindset with the ability to interpret data effectively.
- Multilingual abilities are considered a plus.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Experience with project management tools and software.
- A proactive approach to problem-solving and team development.
If you are ready to lead our customer care and planning team towards excellence, we invite you to bring your expertise to Max Energy. Join us in shaping innovative insulation solutions that make a difference.
Pay: £45,000.00-£55,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Work Location: In person
