We are seeking a full time Assistant General manager to join on Community Diagnostic Centre (CDC) Team.
You will provide dedicated operational leadership for the Community Diagnostic Centre (CDC), ensuring the effective, efficient and sustainable delivery of diagnostic services across all modalities. The role exists to strengthen operational oversight, improve utilisation, enhance patient access and support the Trust’s diagnostic recovery ambitions. Working closely with the Deputy Divisional Director for Medicine, the Divisional Director of Operations and clinical and operational leads, the postholder will coordinate day‑to‑day CDC operations and ensure that planned activity is delivered consistently and in line with national expectations.
A key purpose of the role is to optimise diagnostic pathways across Radiology, Cardiology, Respiratory, Gastroenterology and Audiology, ensuring that capacity is used effectively and that patients move smoothly through referral‑to‑test processes. The postholder will lead improvements in scheduling, data quality, coding accuracy and performance reporting, enabling timely decision‑making and supporting income recovery.
Although the role does not include direct line management responsibilities, the postholder will provide influential leadership across administrative, booking, estates and operational teams to ensure a safe, functional and well‑maintained CDC environment. Through strong stakeholder engagement, proactive problem‑solving and robust governance, the postholder will help ensure that the CDC delivers high‑quality, patient‑centred diagnostic services aligned with Trust priorities and national CDC standards.
Operational management
1. Be accountable to the Trust through the Specialty and Divisional Management Teams for the planning, coordination and delivery of responsive, efficient and cost‑effective diagnostic services, working closely with the Service Managers, Radiology Operational & Service Lead, modality leads and clinical teams operating within the CDC.
2. Lead the achievement of CDC service objectives by contributing to strategic direction, implementing
operational improvements and supporting service developments that enhance utilisation, access and
patient experience.
3. Develop and maintain systems, processes and procedures that support the Divisional Director of Operations in activity planning, capacity modelling and delivery of the Trust‑wide CDC programme.
4. Act as a key member of the CDC Delivery Group, providing influential operational leadership, supporting programme delivery and ensuring alignment with national CDC expectations.
We are proud to be part of BSW Hospitals Group – a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
5. Identify, scope and lead service improvement initiatives to optimise patient throughput, streamline referral‑to‑test pathways and improve overall patient experience across all CDC modalities.
6. Exercise delegated operational responsibility on behalf of the Service Manager to resolve day‑to‑day issues, ensuring timely escalation and effective problem‑solving.
7. Work collaboratively across specialties and divisions to support delivery of Trust activity plans, waiting time standards and diagnostic performance targets.
8. Plan, encourage and facilitate continuous improvement, ensuring that operational processes align with Trust policies, strategic priorities and available resources.
9. Implement, monitor and maintain standard operating procedures and operational policies to ensure safe, consistent and high‑quality diagnostic service delivery.
10. Identify problems, risks and emerging trends early, developing and implementing mitigation plans and escalating concerns to the Specialty Management Team where required.
11. Ensure robust systems are in place for performance reporting, monitoring and analysis, including accurate data collection for capacity and demand planning, utilisation tracking and income variance monitoring.
12. Drive improvements in productivity, efficiency and effectiveness, ensuring that CDC capacity is used optimally and that operational barriers are addressed promptly.
13. Ensure effective use of resources, recommending changes, initiating corrective actions and contributing to divisional decision‑making to support sustainable service delivery.
14. Work as an integral member of the specialty and divisional operational teams, supporting shared objectives and contributing to Trust‑wide diagnostic transformation.
15. Act as the operational point of contact for estates and facilities issues affecting the CDC, ensuring timely escalation and resolution of building, maintenance, environmental and equipment-related concerns.
16. Work with Estates, Facilities and Medical Engineering teams to ensure the CDC environment remains safe, compliant and fit for purpose, including oversight of planned and reactive maintenance affecting service delivery.
17. Support the coordination of estates-related works, ensuring minimal disruption to diagnostic activity and effective communication with clinical and operational teams.
18. Monitor environmental risks, such as temperature control, ventilation, infection-prevention requirements and space utilisation, escalating issues promptly through appropriate governance routes.
19. Act as a key contributor to the Improving Together workstream, promoting a culture of continuous improvement, staff engagement and operational excellence.
20. Be able to deliver sensitive or contentious information to large groups of staff at Trust and Divisional board meetings.
Please see attached JD for full responsibilities.
