Deliver the retail sales targets, and KPIs set out through strong leadership, leading by your own example, motivating your store team to promote Hermès, implementing local service initiatives and marketing activity to engage customers and building a healthy customer data base.
Exceptional personal and team service levels, reflecting the company guidelines and a bespoke approach. Pro-active to feedback from the service excellence programme, acknowledging team success, addressing challenges and creating a clear plan of action to improve results.
Prepare, implement, and monitor quarterly business plans in line with retail targets, marketing calendars and launches, including specific targets and activations for key launches.
Operational processes, housekeeping and visual merchandising standards to be best in class, reflecting their importance as part of the customer experience.
Ensure delivery of retail sales targets and KPIs, coaching and developing the team through individual development plans, and providing consistent informal and formal feedback through daily conversations, team briefs, 1-2-1s, monthly catch ups and annual appraisals. Delivering strong productivity by headcount, team job satisfaction and tangible growth.
Effective, collaborative management of team from partner agencies and monitoring of instore sales performance. Identify top performers and maintain strong relationships, ensuring a strong talent pool to support key trading periods.
Respect business budgets for staffing, overtime, POSM supplies, expenses and other expenditure linked to your account or team, ensuring accurate records and management, and review alongside your Regional Manager.
Ensure all relevant administration is submitted accurately and in a timely manner as per deadlines given.
Highlighting opportunities within your store and city to gain new customer acquisition.
Implement and maintain structured post-purchase follow up processes to gather feedback and drive customer satisfaction and retention.
