TRAINING OPERATIONS & CLIENT SUPPORT COORDINATOR
Location: Bishop's Stortford, Hertfordshire
Hours: Full Time: Monday to Thursday 8:30am–5:00pm, Friday 8:30am–4:00pm
Salary: £25,000 - £30,000 depending on experience
Holidays: 25 days annual leave plus bank holidays, rising to 30 days with length of service
ABOUT US
Transpire Training delivers accredited wellbeing training across the UK. We work with organisations, schools and individuals to create positive change through high quality learning experiences.
We have built a strong reputation for delivering professional, high quality training alongside exceptional customer service. As a small and growing business, we pride ourselves on developing lasting relationships with our clients, taking a personal approach, and consistently going the extra mile to ensure a positive experience for everyone we work with.
If you're highly organised, proactive and enjoy taking ownership, this is an opportunity to play an important role in a growing business where your contribution will genuinely make a difference.
ABOUT THE ROLE
This is a varied role where no two days are the same. You'll play a central role in helping the business run smoothly, ensuring our training programmes are delivered successfully, acting as a key point of contact for clients, delegates, instructors and venues, managing inbound enquiries through to invoicing and generally supporting the day-to-day operations of the business.
The core purpose of the role is to ensure everyone involved in our training receives an excellent experience from first enquiry through to course completion. You'll help manage bookings, communications, logistics and course administration, ensuring the right people have the right information at the right time. You'll be confident communicating by phone, email and video call, enjoy building relationships, and take pride in delivering excellent customer service whilst helping convert enquiries into bookings.
We're looking for somebody who enjoys responsibility, takes ownership of their work, uses initiative and is comfortable managing changing priorities. As a small business, flexibility is important, so alongside the core responsibilities you'll also get involved in projects, improvements and a wide range of activities that support the growth and success of the business.
KEY RESPONSIBILITES
- Managing the administration and logistics that support our training programmes
- Acting as a key point of contact for clients, delegates, instructors and venues
- Preparing invoices and supporting routine business administration
- Maintaining accurate records, systems and course administration
- Delivering excellent customer service and building positive relationships
- Supporting the conversion of enquiries into bookings
- Helping ensure the smooth day-to-day operation of the business
- Supporting projects, marketing activity and continuous improvement initiatives
- Providing flexible support across the business as needs evolve
THE PERSON
You'll be comfortable managing multiple priorities, communicating with a wide range of people, and balancing routine operational tasks with the unexpected challenges that naturally arise in a growing business.
You'll enjoy finding solutions, using initiative and taking responsibility for seeing tasks through to completion. You're equally happy speaking with clients on the phone, supporting someone on a video call, preparing a quotation, sending an invoice or helping improve a process.
Most importantly, you'll be someone who wants to be a trusted member of the team, takes pride in doing a great job, and is willing to roll up their sleeves and help wherever needed.
ESSENTIAL SKILLS & EXPERIENCE
- Previous experience in an administrative, coordination, operations, customer service or similar role
- Excellent organisational skills and attention to detail
- Strong written and verbal communication skills
- Ability to manage multiple priorities and work independently
- Confidence using Microsoft Office and business systems
- A proactive, professional and customer-focused approach
DESIRABLE SKILLS & EXPERIENCE
- Experience within training, learning and development, events, education or professional services
- Confidence creating and formatting professional presentations using PowerPoint
- Experience using CRM systems
- Sales, sales support, account management or customer relationship experience
- Small business experience
- Experience supporting marketing activity or business development initiatives
- Experience leading, supervising, managing or developing others
The salary offered will reflect the skills, experience and level of responsibility a candidate can bring to the role.
WHAT WE OFFER
- A varied and rewarding role where no two days are the same
- The opportunity to work closely within a supportive and friendly small team
- 25 days annual leave plus bank holidays, rising to 30 days with length of service
- Casual dress code and informal, friendly working culture
- Training and development opportunities, including a minimum annual CPD budget of £300
- The opportunity to make a genuine contribution and help shape how the business operates
- Opportunities over time to take on increasing responsibility, contribute to wider projects and develop your career as the business grows
ADDITIONAL INFORMATION
As a small team, flexibility is important. While the role is predominantly based in our Bishop's Stortford office, there will be occasional requirements to travel to other locations, attend meetings or events, support training deliveries, or represent the organisation externally.
A full UK driving licence and access to a vehicle would be advantageous.
- - - - -- - - HOW TO APPLY - - - - - - - - - - - -
To apply, please complete our short application form: https://docs.google.com/forms/d/e/1FAIpQLSdFGUbtE8PRFKv3GYQ0LMPEqKw_Ld1jEip3Y_aBTb1phLl-0Q/viewform?usp=sharing&ouid=103726033634237608469
And email a copy of your CV to [email protected].
Please note that applications will only be considered once both the application form and CV have been received.
The application form should take around 20 minutes to complete and gives us an opportunity to learn a little more about you beyond your CV.
We aim to review applications as they are received and will contact shortlisted candidates within two weeks of receiving a complete application.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Gym membership
Work Location: In person
