Overview
As an experienced pensions administrator with relevant experience and knowledge of delivering pension administration services, you will provide a high quality pensions administration service assisting members and trustees. You will work on a portfolio of different schemes ranging in size and type, although the team predominantly services Defined Benefit arrangements. Technical knowledge of cradle to grave pensions administration is required and an ability of understanding scheme rules and current legislation is welcomed. You will work on all day-to-day activities, as well as supporting other members of the team.
Key Accountabilities and main responsibilities
Operational Management
- Accurately maintaining and updating member records.
- Communicating with clients and scheme members on complex queries when required via letter, email and telephone.
- Gain a thorough understanding of the scheme details administered in the team and ensure activities are processed in line with the scheme rules.
- Performing complex pensions calculations, enter pensions data and answer enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
- Processes member events including Retirements, Deaths, Early leavers, Transfers In, Transfers Out and Illustrative quotations.
- Escalating complex technical queries and issues
- Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels
- Working with the Principal Administrator and Team Leader to improve operational efficiencies.
- Managing annual and periodic scheme events
- Ensure that targets and deadlines are met and that you take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
Governance & Risk
- Peer review of complex calculations as required, interpreting the rules of the schemes and other documentation
- Work with the various teams to sign off benefit specs/control files and associated testing material
- Work with industry bodies to share and gather best practice principles
- Lead on any data or GDPR incidents
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Previous experience of day-to-day pension administration and of working on DB, DC and CARE pension arrangements
- Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
- Strong knowledge of defined benefit member calculation processes, scheme knowledge, scheme types and governing legislation issues.
- Ability to work on own and to tight deadlines, maintaining exceptional standards of accuracy and attention to detail.
- Strong analytical and problem-solving skills.
- The ability to juggle multiple tasks and plan and organise your workload effectively.
- Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members and colleagues.
- The ability to work well as part of a team and lead by example, including aiding in the coaching and development of junior colleagues across the firm.
- Be positive and professional at all times and build strong relationships with others.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
