You will be an integral part of the Crusade Technical Team working from our office providing support and technical services to our customers.
You will be working on a variety of operating systems and hardware. This role will involve working on projects and support tickets for our customers. The post holder will promote the highest customer service standards, ensuring the most effective use of resources.
This role will approximately be a 50/50 split between onsite work and our office, there will also be a requirement for some out-of-hours work when necessary.
Duties
Working within a team dedicated to supporting Microsoft desktop and server operating systems including hardware.
Dealing with technical incidents and requests from our customers.
Escalation from other Engineers.
Professionally support all customers.
Respond effectively and appropriately to all customer requests and enquiries.
Complete work to agreed time scales.
Undertake any other duties that may be required by Crusade.
Skills
Microsoft Windows 10 / 11
Microsoft Windows Server
Active Directory, DHCP, DNS & Group Policy
Microsoft 365 – Entra, SharePoint, OneDrive, Exchange & Intune
Cloud Hosting – Azure, AWS
Virtual Technologies - Hyper-V & VMware
Network Management - TCP/IP, L3 routing, VLAN, WAN
Firewall Management – WatchGuard
Backup & Disaster Recovery
Email Security
Wireless technologies
Endpoint Security
Emails Branding
Network Cabling
Web-based CMS
Apple Mac
What working characteristics should this person have?
3+ years’ experience in a similar role.
Willingness to learn new technologies.
Experience in a customer-facing role with an attitude to match.
Enthusiastic about technology
Ability to speak in plain language to stakeholders across all levels of an organisation.
Can demonstrate sound judgement to undertake complex tasks.
Able to deal with issues calmly when under pressure.
Demonstrates a variety of people skills.
Ability to establish positive and productive working relationships.
Effectively engage and communicate with others.
Always remain approachable and professional.
Able to work flexibly, including responding to high-level service issues outside of core hours.
Able to travel to various locations within a reasonable timescale to support the requirements of the company.
Applicant must hold a valid Clean UK Driving licence and have the ability to use own vehicle for work purposes (desirable)
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
Application question(s):
- Are you willing to undergo a background check, in accordance with local law/regulations?
Experience:
- Microsoft 365: 3 years (required)
- Managed Services: 3 years (required)
Language:
Licence/Certification:
- UK Driving licence & ability to use own vehicle for work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
