Hotel Duty ManagerJob Title
Duty Manager
Reports To
General Manager / Operations Manager
Job Purpose
The Duty Manager is responsible for overseeing the day-to-day operation of the hotel, ensuring exceptional guest service, maintaining operational standards, and supporting all hotel departments. The role involves supervising staff, resolving guest issues, ensuring compliance with company policies, and assisting in achieving the hotel's commercial and operational objectives.
Key ResponsibilitiesOperations Management
- Oversee the daily operation of the hotel during assigned shifts.
- Ensure all departments operate efficiently and in accordance with company standards.
- Monitor service delivery and guest satisfaction across all areas of the hotel.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
Guest Service
- Act as the main point of contact for guest queries, complaints, and special requests.
- Resolve guest concerns promptly and professionally.
- Ensure a consistently high standard of customer service is maintained.
- Handle emergency situations and guest incidents when required.
Staff Supervision
- Supervise and support front office, housekeeping, food and beverage, and maintenance teams.
- Assist with staff training, induction, and performance monitoring.
- Ensure employees comply with company policies and procedures.
- Coordinate staffing levels to meet business requirements.
Financial Responsibilities
- Monitor daily revenue performance and operational costs.
- Assist with budgeting, forecasting, and cost-control measures.
- Ensure accurate cash handling and reconciliation procedures are followed.
- Support the achievement of departmental and hotel financial targets.
Health, Safety and Compliance
- Ensure compliance with health and safety legislation, fire regulations, food safety requirements, and company policies.
- Conduct routine safety inspections and risk assessments.
- Ensure all incidents and accidents are reported and documented appropriately.
- Support compliance with licensing and regulatory requirements.
Sales and Commercial Activities
- Maximise room occupancy and revenue opportunities.
- Promote hotel facilities, services, and special offers.
- Support group bookings, events, and corporate business opportunities.
- Assist in maintaining positive relationships with guests, suppliers, and local businesses.
Administrative Duties
- Prepare operational reports and handovers.
- Maintain accurate records and documentation.
- Use hotel management systems and software effectively.
- Support management with projects and operational improvements.
Skills and Experience
- Previous supervisory or management experience within the hospitality industry.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Good organisational and time-management skills.
- Knowledge of hotel operations, reservations systems, and revenue management principles.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
Key Performance Indicators (KPIs)
- Guest satisfaction scores and online reviews.
- Occupancy and revenue performance.
- Staff productivity and retention.
- Compliance with health and safety standards.
- Achievement of operational and financial targets.
Salary
Competitive, depending on experience.
Location
Hotel-based, with flexibility to work across different departments as required.
Pay: £29,000.00-£30,000.00 per year
Work Location: In person
