Job Title: EUC Team Leader
Location: Glasgow Head Office (Hybrid: 4 days office / 1 day WFH)
Contract Type: Permanent
Salary: Competitive Salary (DOE) + great company benefits!
Lead the future of End User Computing at City
City Facilities Management is a large, technically advanced facilities management company based in Glasgow, supporting colleagues and customers across the UK As our business continues to evolve, technology plays a critical role in enabling reliable service delivery, operational efficiency, cyber resilience, and a great colleague experience
We are looking for an experienced EUC Team Leader to lead, develop, and inspire our End User Compute team This is a key leadership role within IT Operations, responsible for delivering high-quality, customer-focused EUC services while helping shape the future of workplace technology across City
City has a strong Microsoft technology foundation, including Microsoft 365, Azure AD, Intune, Autopilot, endpoint security, and modern device management Alongside this, we are introducing Google Chromebooks and Chrome OS as part of our modern workplace strategy We therefore need someone who can confidently lead a hybrid Microsoft and Google end user computing environment, with the technical credibility and leadership capability to support business-wide adoption
What makes this role stand out?
This is not just a traditional support team leader role You will help drive a significant workplace transformation programme, supporting the move from a predominantly Windows-based estate to a more flexible, cloud-first, Chrome-enabled device strategy
You will:
- Lead and develop a team of EUC engineers, creating a high-performing, accountable, and customer-focused culture
- Own the day-to-day operation of EUC services, ensuring incidents, requests, problems, service levels, and KPIs are managed effectively
- Act as an escalation point for complex technical and operational issues across the EUC estate
- Help deliver modern workplace transformation, including Google Chromebook and Chrome OS adoption
- Support the integration of Microsoft and Google platforms within a hybrid enterprise environment
- Drive service improvement, automation, self-service, documentation, and knowledge sharing
- Work closely with IT colleagues, business stakeholders, and third-party partners to improve the colleague technology experience
- Support device compliance, endpoint security, lifecycle management, and operational governance across Windows and Chrome devices
Who we’re looking for
We are looking for a, credible and pragmatic EUC leader who combines strong technical knowledge with excellent people leadership, service ownership, and customer focus
You will bring proven experience leading or managing an IT support, EUC, or modern workplace team You will be comfortable setting direction, managing performance, coaching team members, prioritising work, and creating a culture of ownership and continuous improvement
Technically, you will have a strong background in Microsoft end user computing technologies, including Microsoft 365, Intune, Azure AD, Autopilot, endpoint management, patching, security, compliance, application deployment, and Windows device lifecycle management
Given City’s move towards Chrome-enabled working, experience with Google Chromebooks, Chrome OS, Google Workspace, Google Admin Console, Chrome Enterprise, or Google Cloud Platform is essential You do not need to know everything on day one, but you must have the capability, curiosity, and confidence to lead the team through this transition and build Chrome expertise across the EUC function
Key responsibilities
In this role, you will:
- Lead, manage, coach, and develop the EUC team, setting clear objectives and performance expectations
- Conduct regular 1:1s, performance reviews, and personal development planning
- Manage resource planning across BAU support, project activity, and transformation initiatives
- Own EUC ticket queues, workload prioritisation, SLA performance, and escalation management
- Ensure incidents, requests, and problems are resolved effectively and professionally
- Produce service performance reporting and insight for IT and business stakeholders
- Maintain and improve EUC processes, procedures, standards, and documentation
- Manage and support Microsoft technologies including Microsoft 365, Intune, Azure AD, Autopilot, and endpoint security tooling
- Support Google Chromebook and Chrome OS environments, including device management, policy configuration, user support, and adoption
- Administer or support Google Workspace and Google Admin Console capabilities where required
- Support migration from traditional Windows-based working to cloud-first and Chrome-enabled solutions
- Ensure endpoint security, compliance, governance, patching, and lifecycle controls are maintained across all EUC devices
- Identify opportunities to simplify, automate, and improve the colleague technology experience
- Collaborate with IT Operations, Cyber Security, Service Desk, business teams, and suppliers to deliver joined-up service outcomes
Essential experience and capability
We are looking for someone who can demonstrate:
- Experience leading, supervising, or managing an IT support, EUC, desktop, endpoint, or modern workplace team
- Strong technical knowledge of end user computing, endpoint management, and IT service delivery
- Strong Microsoft capability across Microsoft 365, Intune, Azure AD, Autopilot, Windows device management, endpoint security, and compliance
- Experience supporting or managing Google Chromebooks, Chrome OS, Google Workspace, Google Admin Console, Chrome Enterprise, or Google Cloud services
- Experience working in hybrid Microsoft and Google technology environments, or the ability to quickly develop this capability
- Understanding of endpoint security, patching, device compliance, policy management, and operational governance
- Experience managing service queues, incidents, requests, problems, SLAs, and customer expectations
- Ability to support workplace transformation, technology adoption, and change management
- Excellent communication, stakeholder engagement, and documentation skills
- A customer-first mindset with strong ownership of service quality and colleague experience
Leadership and behavioural strengths
The successful candidate will be someone who:
- Leads by example and creates trust across the team
- Takes ownership and accountability for outcomes
- Builds a high-performing, collaborative, and service-focused culture
- Communicates clearly with both technical and non-technical stakeholders
- Remains calm, pragmatic, and effective under pressure
- Coaches and develops others, helping people build capability and confidence
- Balances technical quality, security, customer experience, and pace of delivery
- Shows curiosity, adaptability, and a strong commitment to continuous improvement
- Understands the importance of customer impact in a fast-paced UK-wide facilities management environment
- Brings a positive, practical, and can-do approach to problem solving
Desirable experience
It would be beneficial if you also have:
- Microsoft certifications such as Endpoint Administrator or Microsoft 365
- Google Workspace, Chrome Enterprise, or Google Cloud certifications
- ITIL Foundation or equivalent service management experience
- Experience supporting large-scale device, operating system, or workplace transformation programmes
- Experience introducing automation, self-service, knowledge management, or service improvement initiatives
- Experience supporting frontline, operational, or distributed user populations across multiple UK locations
- A full UK driving licence, as occasional travel to UK sites may be required
Why join City?
This is an exciting opportunity to take a visible leadership role in a large, UK-wide facilities management business that is investing in modern workplace technology, service improvement, cyber resilience, and colleague experience
You will have the opportunity to:
- Lead a key EUC function at the heart of IT Operations
- Shape how City supports colleagues across Microsoft, Windows, Chrome, and cloud-first platforms
- Help deliver a major workplace transformation programme involving Google Chromebooks and Chrome OS
- Build team capability and develop people through change
- Improve service quality, device compliance, and the end user experience
- Work in a fast-paced, forward-thinking Glasgow-based technology environment supporting colleagues across the UK
If you are an experienced EUC leader who thrives on ownership, service improvement, people development, and modern workplace technology, we would welcome your application
What We Offer:
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered Our benefits include:
- 33 Days Holiday (Inc Bank Holidays)
- HealthShield Cashback Plan - Reclaim part of your dental/optical costs
- OneCity – Employee Discount Platform
- Employee Value Awards up to the value of £250
- Access to Costco Personal Membership Subscription
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (Criteria Applies)
First Bus Commuter Club – Discounted Bus Travel
