Main focus of role:
To support the Store Manager in all aspects of store operations to ensure the delivery of the Heavenly Desserts brand against our values and commercial targets.
This will be achieved by delivering a positive difference in our customer?s lives.
You will be expected to demonstrate hard work within a fun environment where passion for excellence, hard work, honesty and determination are the norm.
Job Summary and Mission:
To contribute to Heavenly Desserts success by providing world class customer service to all of our guests. To create the Heavenly Desserts experience for our guests by providing courteous, prompt service, quality beverages and desserts, and maintaining a clean and comfortable store environment. All employees are responsible for acting in accordance with our culture and values; embracing and upholding the company culture in everything we do.
Key Responsibilities:
- Follow all health and safety guidelines, policies and procedures and maintain a spotlessly clean working environment.
- Prepare our desserts to the highest possible standard for each and every guest.
- Build relationships with fellow team members and deliver World Class Customer Service to our guests.
- Maintain a clean and organised work place so that employees can locate resources and products as needed
- Act with integrity, honesty and knowledge that promotes the culture and values of Heavenly Desserts.
- Anticipates guest and business needs by constantly evaluating environment and customers for cues
- Communicate information to the Manager so that the team can respond as necessary to create a premium environment during each shift.
- Deal effectively with customer complaints and queries in store taking responsibility to resolve these wherever possible.
- End of day cashing up and key holding responsibility.
Build a World Class Team.
- Help your manager to plan and complete training and development for the team.
- Support your manager with motivating, coaching, engaging and managing the team to drive team member performance
- Support your manager by ensuring you lead by example and represent the brand values in how you work.
- Maintain accurate Team Files whenever you are responsible for the store.
- Operate at all times with a fair, reasonable and consistent approach. Follow all company and legal procedures.
Business Requirements:
- Provide the best quality desserts, beverages, and experience consistently for all guests by adhering to all recipe and presentation standards.
- Follow health, safety, and sanitation guidelines.
- Presents oneself professionally, be well groomed; ensure adherence to health and safety rules and quality store operations standards are met or exceeded.
- Must be available to work between the hours of 10:00am and 1:00am and have access to reliable transportation to and from the workplace.
If you think you have what it takes to be a part of a winning team within a rapidly growing company with unparalleled opportunity for advancement; and you like to have fun while working with a fantastic team, please get in touch today with your CV. We look forward to hearing from you!
Job Type: Full-time
Pay: £10.00-£15.00 per hour
Benefits:
Ability to commute/relocate:
- London NW9 9EF: reliably commute or plan to relocate before starting work (required)
Experience:
- Dessert making/designing: 1 year (preferred)
- Kitchen experience: 1 year (preferred)
Work Location: In person
