Hours: 37.5 hours per week
Location: Merseyside
About the Role
Mediline Supported Living is looking for an experienced and proactive Operations & Quality Coordinator to support our regional services across Merseyside.
This is a varied and rewarding role that combines operations, quality assurance, compliance, digital systems management and office coordination. Working closely with the Senior Operational Team, you will play a key role in ensuring our services remain efficient, compliant and focused on delivering outstanding person-centred care.
Key Responsibilities
- Support the day-to-day coordination of services across the region.
- Monitor compliance with CQC regulations, policies and quality standards.
- Complete audits, track KPIs and produce management reports.
- Lead on digital systems administration, including One Touch.
- Maintain accurate records and ensure GDPR compliance.
- Coordinate meetings, training administration and office systems.
- Produce dashboards and performance reports.
- Support continuous improvement and digital transformation projects.
About You
You'll have:
- Level 5 Health & Social Care qualification (or working towards).
- Experience within adult social care.
- Experience in a coordination, compliance, quality assurance or CQC-focused role.
- Strong IT, database and reporting skills.
- Excellent communication and organisational skills.
- A proactive, solution-focused approach.
- Full UK driving licence and access to a vehicle.
It is essential that you have an awareness and understanding of:
· Knowledge of CQC regulations
· Safeguarding
· The Mental Capacity Act
· Deprivation of Liberty Safeguards (DOLS)
· Positive Behaviour Support and Positive Person Centred Planning
· Health & Safety legislation is essential.
Desirable:
· Internal Auditor qualification.
· Quality Improvement qualification.
· Project Management qualification.
What We Offer
- Competitive salary of £27,000 per annum
- 25 days annual leave plus bank holidays
- Company pension scheme
- Enhanced occupational sick pay after probation
- Free on-site parking
- The opportunity to make a meaningful difference within a values-driven organisation
Application Questions
· Do you hold a full UK Driving Licence and have access to a vehicle?
· Do you hold Level 5 in Health and Social Care (or an equivalent of or working towards)?
Additional Information
All offers of employment are subject to an Enhanced DBS check and satisfactory pre-employment checks.
Please note: We are currently unable to offer sponsorship for this role. Applicants must have the right to work in the UK at the time of application.
Pay: £27,000.00 per year
Benefits:
- Free parking
- On-site parking
Language:
Work Location: In person
