Overview
We are seeking a dedicated part time Patient Services/Administration Assistant to join our client, an established, successful and friendly health practice team based in the Lytham St Annes area on a temporary basis with the potential opportunity to go permanent for the right person. This vital role involves providing exceptional customer service, administrative support and ensuring smooth patient interactions within the clinic. The successful candidate will serve as the first point of contact for patients, manage appointment scheduling, and handle various administrative tasks to support efficient clinic operations.
This role is a part time position approx 16-21 hours per week but flexibility is essential as rotas may change and may involve some Saturdays.
Responsibilities
- Greet patients warmly and professionally, ensuring a welcoming environment
- Schedule, confirm, and reschedule patient appointments accurately
- Manage patient records and update information in the electronic patient management system
- Handle incoming calls, inquiries, and direct them appropriately
- Assist with billing processes
- Support practice staff with administrative tasks
- Ensure compliance with confidentiality standards and healthcare regulations
Skills
- Proven office experience with strong organisational skills
- Previous administrative experience in a healthcare or medical setting is preferred
- Excellent communication skills, both verbal and written
- Proficiency in office software applications such as Microsoft Office Suite or equivalent
- Experience of working in a medical practice/environment before is highly advantageous.
Pay: £12.71 per hour
Work Location: In person
