Description
We are the world’s largest learning company combining world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
AsAdvanced Associate, Quality Assurance, you will manage quarantine processes, monitor operational quality, analyse data, support audits, and help ensure compliance with ISO 9001, ISO 27001, and ISO 22301 standards. You will work closely with operational teams to identify issues early, improve processes, and maintain high-quality service delivery.
Key Responsibilities:
Manage and prioritise work within the Quarantine Management System (QMS).
Resolve quarantine issues within agreed SLAs and provide stakeholder updates.
Ensure accurate, consistent data management and reporting.
Support quality audits, compliance activities, and corrective actions.
Analyse operational data to identify trends and improvement opportunities.
Drive continuous improvement initiatives and quality-focused behaviours.
Investigate production issues and support resolution teams.
Contribute to quality system documentation, implementation, and enhancement.
Support operational projects and provide cross-functional coverage when required.
What You'll Bring
Essential
Strong communication and stakeholder management skills.
Excellent attention to detail and customer focus.
Ability to work under pressure and meet deadlines.
Understanding of ISO 9001, ISO 27001, and ISO 22301 standards.
Experience in quality, operations, or process-driven environments.
Experience managing and coordinating temporary staff in a fast-paced operational environment.
Knowledge of examination processing (electronic and traditional).
Strong Microsoft Office skills, particularly Excel for data analysis.
Desirable
Audit, report writing, and data analysis experience.
Exposure to production or processing systems .
Success in This Role
You'll help ensure operational quality, timely resolution of exceptions, compliance with industry standards, and continuous improvement across the business.
Key Attributes: Proactive, adaptable, reliable, collaborative, quality-focused, and committed to delivering excellent customer outcomes.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job: Production
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: On-site
Req ID: 25705
