Ref: CENTRE MANAGER - STOKE
Location: Stoke
Contact Pirtek Stoke
Contact Name Carol Wright
Salary By arrangement
Email
[email protected]
Address
111 Lichfield Street
Hanley
Stoke-on-Trent
Staffordshire
ST1 3EA
We are looking for a technically minded and commercially aware Pirtek Stoke Centre Manager to lead the day-to-day operation of our service centre, mobile service technicians and workshop team.
This is a hands-on management role for someone who understands the pace and pressure of hydraulic hose replacement, mobile service work, workshop activity and customer downtime. You will be the key link between customers, technicians, stock, service standards and business growth.
If you have a strong background in hydraulics, mechanical engineering, mobile hose replacement or technical service management, and you enjoy leading people as much as solving problems, this role offers the opportunity to take ownership of a busy local operation.
Key functions & responsibilities
Skills & competencies
Oversee the daily running of the Pirtek Stoke Centre, including workshop activities, facility standards, opening times and general presentation.
Manage work allocation across the Centre and mobile service technicians to ensure fast, professional and reliable customer service.
Ensure only adequately trained and competent personnel work in an unsupervised role
Be one of the main points of contact at the operation
Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
Ensure Pirtek UK operating standards are maintained at all times
Ensure the Centre is well presented at all times and fully complies with agreed opening times
Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
Ensure pricing of work is done fairly, consistently and to Pirtek UK guidelines
Be the Quality Management Representative to ensure Health & Safety, Quality Management and Environmental Management systems are managed and maintained to ISO standards
Provide technical and sales support to the MSSTs
Recruitment of MSSTs
Oversee training of MSSTs
Effectively supervise and appraise staff. Regularly assess MSST work on customers equipment
Where necessary discipline staff ensuring employment regulations in terms of procedures etc are followed at all times
Ensure all equipment at the operation is fit for purpose
Ensure equipment is adequately maintained and where necessary calibrated
Manage stock control at the operation
Organise and hold regular staff meetings/safety briefings/tool box talks
Able to manage a team of technicians and support staff
A good team motivator
Disciplined and methodical
Confronts issues immediately
Properly and thoroughly investigates issues
High personal standards and ability to lead by example
Very good communication skills both orally and in writing
Able to represent the operation with customers
Good technical knowledge of hydraulics and hydraulic hose assembly, City and Guilds 2340
Minimum of three years experience ‘on the van’ is preferred
Computer literate
Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS)etc
Essential skills and experience
Strong technical background in hydraulic hose assembly, mechanical engineering, plant, vehicle, industrial maintenance or a similar field.
Experience managing, supervising or leading technicians, engineers or workshop/service teams.
Confident understanding of mobile service work, customer breakdown response and the importance of reducing client downtime.
Good communication skills, both face-to-face and in writing.
Able to deal professionally with customers, complaints and operational pressure.
Organised, methodical and able to manage competing priorities.
Computer literate and able to learn job management, CRM and stock systems.
Reliable, punctual, flexible and willing to support the team where needed.
Desirable skills and experience
Previous experience as a mobile hose technician, workshop supervisor, service manager, depot manager or engineering team leader.
Good technical knowledge of hydraulic hose assembly.
City & Guilds 2340 or equivalent hydraulics/hose assembly training.
Minimum three years’ experience “on the van” or in a mobile technical service role.
Sales experience or customer account management experience.
Experience working with ISO quality, health and safety or environmental management systems.
Why Join Pirtek Stoke?
This is a great opportunity for a technical person who wants to step into, or continue developing in, a leadership role. You will be managing a busy service centre, supporting skilled mobile technicians and helping customers keep their equipment, vehicles and operations running.
You will have real responsibility for people, service quality, customer relationships, stock, safety and local business growth. For someone who understands hoses, hydraulics and the urgency of breakdown response, this is a role where your technical experience will be valued every day.
Role Summary
Job Title: Centre Manager
Reports To: Franchisee / General Manager
Location: Pirtek Stoke Centre, Hanley, Stoke
Role Type: Full-time, operational management
Environment: Service centre, workshop, mobile technical service and customer sites
Hours 8am – 5pm
Salary by arrangement
