Job Summary
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and positive attitude will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations with efficiency and professionalism, ensuring a smooth flow of daily activities. Your organizational skills and administrative expertise will help create a welcoming environment, support clinical staff, and uphold the highest standards of patient care. This paid position offers an exciting opportunity to be at the heart of patient interactions, making a meaningful difference every day.
Duties
- Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in procedures
- Schedule appointments accurately using office management software, confirming details with patients as needed
- Take part in audits, measures to always be improving patient care and patient flow
- Deal with incoming patient registrations, prescription requests
- Verify patient information, insurance details, and update records to ensure data accuracy
- Answer incoming phone calls promptly, directing inquiries to appropriate staff members or departments
- Manage incoming and outgoing correspondence, including emails, faxes, and mail
- Maintain the cleanliness and organization of the reception area to ensure a professional appearance
- Assist with administrative tasks such as filing, data entry, and preparing patient documentation
- Booking patients for QOF and any checks that they are due
- Involvement in carrying out hospital referrals, Advice and Guidance requests; Chase ups of clinical letters and appointments
- Opportunities for further development depending on Practice and individual requirements
- Skills
- Prior office experience demonstrating strong organizational abilities and multitasking skills
- Administrative experience in a healthcare or medical setting is highly preferred
- Excellent communication skills to interact effectively with patients, staff, and external providers
- Proficiency in office software applications such as Microsoft Office Suite or equivalent programs
- Ability to remain calm under pressure while managing multiple responsibilities
- Attention to detail for accurate record keeping and data entry
- Friendly demeanor with a proactive approach to problem-solving
- Prior experience of Emis Web, Docman is desirable but not mandatory
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This role is perfect for motivated individuals eager to contribute to a compassionate healthcare environment. We value energetic team players who thrive on delivering exceptional service while maintaining efficiency. Join us today and become an essential part of our mission to provide outstanding patient care!
Pay: £12.71-£13.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Store discount
Work Location: In person
